Customer Service Quality Control
Resume:
Gregory Mims
Abbeville, SC
******@*****.***
SUMMARY
Hands-on Specialist / Personal Interaction
Recruitment Staffing Sales
Performance driven hands-on specialist with extensive experience in multiple industries and venues all requiring good interpersonal skills and ability to work well in a team effort or individually. Especially adept in recruiting for schools, companies, or other profit or non-profit organizations. Also excel in sales or any other area needing positive, persuasive interaction with people.
SKILLS (partial list)
• Recruitment • Sales • Policy & Procedures • Customer Service
• Training • Development • Documentation • Quality Control
• Mentoring • Evaluation • Strategies • Assessment
• Monitoring • Implementation • Counseling • Coordination
EXPERIENCE
Oak Street Health, Greenville, SC
Community Health Worker
01/22 – Present
Assist in completion of applications to access eligible benefits.
Conduct wellness checks in home.
Program education for individuals with specific health conditions.
Document interaction with patients in medical records.
Possess knowledge of community resources and navigation.
Act as patient advocate in a community setting.
Assist with low care members care plans.
Perform phone and in person outreach to members.
Participate in weekly care team meetings.
Meet with patients in patient centered and patient preferred locations.
Welvista, Columbia, SC
Case Advocate
03/17 – 1221
Planned and developed comprehensive community relations and community outreach programs.
Performed administrative and operational tasks for generating referrals.
Assisted in establishing and implementing short and long term goals, objectives, policies and operating procedures.
Provided direct training and education to patients and healthcare providers.
Assisted clients with a positive and comprehensive care plan.
Helped clients develop new coping mechanisms to modify behavior.
Family Caregiver, 12/16 –03/17
Brown Mackie College, Greenville, SC
Assistant Director of Admissions / Recruiter
11/08 – 12/16
Achieved prompt contact and performance goals by managing inquiries utilizing approved recruitment policies.
Sourced qualified candidates for enrollment, scheduled and conducted interviews, and determined candidate’s qualifications for admissions.
Participated in recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, career days, etc.
Accurately and completely presented institution’s educational programs, student services and financial aid to students, parents and educators.
Developed, evaluated, interpreted and enforced admissions policies, procedures and strategies.
Planned, managed and evaluated admissions and recruitment programs by developing policies and procedures in accordance with the college’s mission.
Performed all other duties as required for support of college’s mission and goals of the department.
Maximized team knowledge and productivity by effectively training and monitoring recruits for best practice.
Maintained optimal staffing levels by tracking enrollment, and initiating recruitment and interview processes to identify qualified candidates.
ECPI College, Greenville, SC
Admissions Advisor / Recruiter
12/03 – 10/08
Recruited students and/or students expressing an interest in ECPI by conducting workshops and seminars in high schools.
Responded to inquiries quickly and met with prospective students to present programs ECPI offers.
Acted as liaison with other departments to ensure admission program interacted with all areas affecting student enrollment.
Assured satisfactory enrollment agreements were completed to demonstrate proof of education, test scores and transferable courses.
EDUCATION
B.A., Criminal Justice / Minor: Sociology
Morris Brown College, Atlanta, GA
Contact this candidate