Customer Service Security Officer

Jeffrey N. Goldsmith

Phone: 717-***-****

E-mail: ********@*****.***

Harrisburg, PA

Seasoned. client relationship and customer service specialist with extensive experience in nonprofit, financial services and telecommunications industries.

Professional Experience

Hollywood Casino at Penn National Race Course

Security Officer

As a Security Officer, I have many diverse duties. They include customer service, acting as the first line of defense in protecting the casino from those who enter illegally, and provide escorts for any casino employee who came into contact with money as part of their jobs.

Bankers Life

Insurance Sales Representative

As an independent agent with Bankers Life, I set up meetings with prospects and advise them on solutions to meet their financial needs.

AT&T Mobility 2013-2018

Customer Support Specialist

Expert telecommunications professional who specializes in diagnosing and fixing customer’s mobile device issues

Work to achieve lasting solutions to customer’s telecommunications challenges across all platforms

Work collaboratively with management and co-workers to improve systems

Provide analysis of processes and help to improve efficiency through specific recommendations made to management.

Jeffrey N. Goldsmith

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Radio Shack 2012 &2013

Retail Associate

Provided solutions for customer’s electronic and telecommunication needs

Received in and prepared product for staging.

Amazon.com

Warehouse Associate 2011 & 2012

Received product into warehouse

Prepared pallets for staging

Verified merchandise and prepared pallets for stowing

Picked and packaged product for shipping

Loaded trucks

Attained perfect attendance

The Baltimore Life Companies

Agent 2011

Licensed Life and Health Insurance Agent in Pennsylvania and Maryland

Assessed prospects financial needs and gaps

Provided recommendations to cover unmet needs

Implement solutions and provide ongoing support

Edward Jones 2001-2011

Financial Advisor

Series 7, Series 63 and Life and Health Insurance Licensed

Developed financial plans that accessed client’s current situation relative to goals identified and made recommendations to fully meet goals in time frame specified by client or a revised time frame based on our analysis.

Conducted regular reviews with clients to evaluate progress toward goals and to analyze how changes in their lives and the economic environment would necessitate revisions to the plan

Jeffrey N. Goldsmith

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Nonprofit Experience

Over a sixteen-year period, I worked as a Development Director for local, statewide and national organizations, raising millions of dollars to support their operations. I obtained the Certified Fund Raising Executive (CFRE) designation which recognizes those who have excelled in the nonprofit sector and have agreed to abide by a detailed code of ethics. Key to this success was the partnerships we formed with small, medium and large businesses and the investment they made in the organizations that I worked for.

Education

Bachelor of Science Degree, Pennsylvania State University

Major: Community Development

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