Customer Service Inbound

CHELSEA HAYES

************@*****.*** Mobile, Alabama 36608

A detail-oriented Inbound Customer Service Representative with experience in insurance plans, tax preparation, and claims management. Proficient in database management and experienced in providing professional sales expertise. EVERISE

Inbound Customer Service

Representative

10/2023 - 06/2024

Remote position to service WellCare, HR Block and UHC-United Health Care for Dental.

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Updated understanding of insurance plans, associated claims documents and maximum coverage amounts for procedures

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Observed strict confidentiality procedures, keeping corporate and customer information safe

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Detailed tax preparation process and required documentation needed to complete tax returns

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Used every legal and appropriate adjustment, deduction, and credit to keep each client's tax liabilities at the minimum possible level.

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Concentrix

Inbound/Outbound Customer Service

Representative

04/2023 - 06/2023

Clarified customer issues and determined the root cause of problems to resolve product or service complaints

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• Created a relationship builder with staff & clients in resolving issues Assisted customers with setting up direct debit payments for recurring bills.

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Mobile Aerospace Engineering

Data Entry Specialist

11/2019 - 09/2020

Prepared invoices, labels and other documents using word processing software

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• Entered database into computerized as required

Organized paperwork for filing purposes ensuring proper categorization of documents.

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The Results

Inbound/Outbound Sales

Representative

05/2018 - 10/2019

• Served as a Sales Representative for Comcast TV

Responsible for generating new sales accounts and product upgrades through Inbound/Outbound calls

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Provided information about available products, services, membership details, and purchase advantages

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Accurately tracked/ recorded contact information and responded to large numbers of incoming and outgoing phone calls

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Handled warm calls from interested individuals, quickly turning interest to sales.

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COSMETOLOGY

TL Faulkner Mobile, AL

January 2004

Professional Summary

Experience

Education

CH

HIGH SCHOOL DIPLOMA

Murphy High School Mobile, Alabama

January 2005

• Database Management • Problem Resolution

• Account Management • Customer Relations

• Positive and Professional Sales Expertise

Adjuster License ( Property & Casualty) FLORIDA-

G040835 09/08/2023-06/30/2025

• Adjuster License ( Property & Casualty) LOUISIANA - 1079977 08/21/2023-06/30/2025

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Adjuster License ( Property & Casualty) ALABAMA-

300-***-**** 08/01/2023-0/30/2025

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Skills

Certifications

Contact this candidate