Customer Service Sales Representative

HONESTI BUTLER

(***) ***- ****

*****************@*****.***

An ambitious young adult with years of experience in various work fields, specializing in customer service for some of the largest and most popular corporations. I have a passion for assisting clients, patients, and customers while making their interactions with the companies I represent memorable and enjoyable. I am a dependable and devoted employee and I always strive to reach top tier performance. EXPERIENCE

APRIL 2021 – DECEMBER 2021

ACTIVITIES ASSISTANT, PARKRIDGE NURSING & REHAB

- Plan and facilitate fun, safe, and therapeutic events while on time and under budget.

- Administer surveys to receive feedback from patients and staff.

- Create and handle logistics for daily, weekly, and monthly events.

- Interact with patients to gain insight on suitable activities and events. DECEMBER 2021– NOVEMBER 2022

SALES REPRESENTATIVE, SPECTRUM

- Carry out a variety of sales tasks such as maintaining up-to-date knowledge of the company’s features and offerings to encourage sales.

- Complete all work and cable service orders with accuracy.

- Empathetically engage callers while delivering great customer service and driving sales.

NOVEMBER 2022- JUNE 2023

CUSTOMER SERVICE REPRESENTATIVE, CONCENTRIX

- Maintain recent knowledge of all products and services.

- Use probing techniques to discover customer needs and provide the most suitable service.

- Participated in staff initiatives to raise customer satisfaction.

- Aim to provide a resolution on every call to the best of my abilities. JULY 2023- PRESENT

TEAM MEMBER, WAWA

- Accurately and quickly process cash and credit card transactions.

- Prepare food items according to WAWA health and safety standards.

- Maintain store cleanliness by restocking, upkeeping displays, and sanitizing surfaces.

- Provide prompt and friendly service in a professional manner. 2

EDUCATION

HIGH SCHOOL DIPLOMA, WILLISTON-ELKO HIGH SCHOOL

- Consecutive Honor Roll

- Graduated top 30% of class

SKILLS

• Problem solving

• Patience

• Attentiveness

• Emotional intelligence

• Product knowledge

ACTIVITIES

- Volunteer: Planned Parenthood: teen pregnancy prevention

- Volunteer: Relay for Life

- Volunteer: First Baptist Church

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