Austin Williams
Katy, TX *****
******************@*****.***
Work Experience
Key Holder/Assistant Manager
Macy's-Houston, TX
January 2018 to May 2024
My responsibilities were to open and close store accordingly. My other primary tasks were fill quotas. I completed merchandise
Inventory and shipments to finalize the online orders. Plus I made sure to put up clearance and push special promotions. This included shoes, jewelry, accessories with a 50% off sales promotion. Buy one get half off. And my mangerial abilities where to train staff to meet company standards with my malleable ability to finish.
I made sure to clean the Fitting Rooms picking up any trash or any loose hangers. I gave easy access to customers to enter with a limit of 25 clothes at a time. Recovery was really important during mid shift times to keep the store clean and organized. At closing time, I let customers out before I locked up the store. At the end of my shift. I used to sweep and mop. Plus I took out the trash. After this tasks, I did my close till. This required me count all the cash and to print out daily Sales reports to report back to my superior.
Jeweler
ULTRA DIAMONDS-Houston, TX
February 2014 to May 2023
I tended to customers greeting them on entry. I made sure to ask the customer what special occasion is there a agenda. This ranged from weddings to ceremonies. I actively engaged with customers on finding their desired pieces ranging from gemstone, diamonds, rubies, emerald, gold plus sapphire etc. My mission was to upsell and sign up numerous customers to our rewards program. I used the pos system to save the customers name,number, address and email address to finish signing up. The way the rewards worked is every purchase the customer made accumulates more points to build a report.
The number one sales motto is to make their dream pieces come true! I feel this is an important aspect, because this allows me to build a bond with the customer. As a result outstanding reviews were left on the website to keep up the great company morale and heightened sense of popularity! I made sure to not only have the front of store in order, but to keep the stockroom organised to meet company standards. My backroom tasks were to check inventory and record the jewlery pieces in stock with thorough inspection. Before sending items out to the floor. In each catalogue, we showcased promise rings, fashion and bridal pieces, chains and matching collection sets to full display. We even pushed online catalogues to give customers an even broader variety to choose from, easily increasing digital sales.
Sales Lead
Foot Locker-Sugar Land, TX
September 2012 to December 2016
I used to take calls and push sales to promote the premium deals. Plus I made sure to keep every members data on file for further review. This included using our POS system to regulate business. Such as talking to independent contractors to work 3rd party.
My other tasks were to properly train and schedule employees to fulfill their duties. Cleaning to keep up maintenance was essential. Such as making repairs if needed, filling the supply room with daily stock.
Education
High school diploma
Morton Ranch High School - Franz, UT
August 2011 to June 2015
High school diploma
Morton Ranch High School - Franz, UT
August 2011 to June 2015
Skills
• Serving Experience
• Busser
• Store Management Experience
• Cashiering
• Food Safety
• Food Preparation
• Food Service
• Restaurant Experience
• Upselling
• POS
• Cash Handling
• Cooking
• Spanish
• Assistant Manager Experience
• Cleaning Experience
• Microsoft Word
• Time Management
• Pricing
• Sales Management
• Retail Sales
• Merchandising
• Restaurant Management
• Cash handling
• Restaurant experience
• Leadership
• Digital Communications
• Adobe Acrobat
• Marketing
• Account management
• Communication skills
• ICD-10
• EMR systems
• Management
• Sales management
• Sales
• English
• Bilingual
• Fair Housing regulations
• Property management
• Technical sales
• Organizational skills
• Outside sales
• Hospitality
• Computer skills
• Social media management
• Supervising experience
• Computer literacy
• Analysis skills
• Accounting
• Databases
• Business management
• Data analysis skills
• Microsoft Office
• Vital signs
• Conflict management
• Customer service
• Store management
• Project management
• Retail sales
• Barista experience
• Guest services
• Serving
• Cash register
• IT
• Front desk
• Personal assistant experience
• Hotel experience
• Digital marketing
• Food safety
• Assistant manager experience
• Restaurant management
• Optical experience
• Food service
• Warehouse experience
• Host/hostess experience
• Product demos
• Fashion retail
• Banking
• Direct sales
• Fraud prevention and detection
• Medical terminology
• Typing
• Google Docs
• Yardi
• Windows
• Ophthalmology
• Office experience
• Anatomy knowledge
• Production planning
• Food industry
• Med spa experience
• Data collection
• Special education
• Inventory management
• Phone etiquette
• Insurance verification
• Medical receptionist
• Chinese
• Dental terminology
• Dental receptionist
• Medical office experience
• Teaching
• Time management
• Mechanical knowledge
• Oracle
• Data entry
• SAP
• Microsoft Outlook
• Microsoft Excel
• Dental assisting
• Open Dental
• Pediatric dentistry
• Pediatrics
• Bookkeeping
• QuickBooks
• Filing
• Multi-line phone systems
• 10 key typing
• Salesforce
• Administrative experience
• Basic math
• Stocking
• Quick service & fast food restaurant
• Public speaking
• E-commerce
• Inventory control
• Caregiving
• Medical billing
• Dental office experience
• Heavy lifting
• Multilingual
• Insurance sales
• Shift management
• Clinic
• Lead generation
• Microsoft Powerpoint
• Recruiting
• Budgeting
• Retail management
• Animal restraint
• Veterinary experience
• Veterinary terminology
• Animal care
• Pet care
• Auto glass
• Outdoor work
• Customer support
• Office management
• Baking
• Research
• Telecommunication
• Warehouse management system
• Physiology knowledge
• Medical administrative support
• Property maintenance
• Dentrix
• Team development
• Ceridian
• Dayforce
• Pharmacy technician experience
• Clerical experience
• Pivot tables
• Car wash
• Events management
• Event planning
• Growing experience
• Deep tissue massage
• Cash management
• Guest relations
• Order entry
• Document management
• Project coordination
• Calendar management
• Negotiation
• Call center
• Math
• Data management
• Power BI
• Human resources
• Communication skills
• Customer service
• Janitorial experience
• Cleaning
• Front Desk Head Coordinator
• Team management
• Customer relationship management
• Casual dining experience
• Shocks & struts
• Relationship management
• Documentation review
• Athenahealth
• Accounts payable
• Cost accounting
• Cost Accounting Standards
• Childcare
• Head Coordinator
• Quality Assurance
• Payroll
• Medical Imaging
• Medical Records
• Sales Consultant (10+ years)
• Cosmetology
• Eyelash extensions
• Millennium
• Experience with children
• Medical scheduling
• Retail math
• Employment & labor law
• Accounting software
• OneSite
• LIHTC
• Business development
• Property management
• Fair Housing regulations
• Yardi
• Medical office experience
• Dental office experience
• Practice management
• Organizational skills
• Financial Report Writing
• Swimming
• Phone etiquette
• Accounting
• Microsoft Excel
• Microsoft Office
Certifications and Licenses
Driver's License
May 2014 to Present
CPR Certification
Certified Information Systems Auditor
Bar
Certified Bookkeeper
Food Handler Certification
Additional Information
I have over 8 years managerial experience.