Customer Service Product Marketing

Emilio Hernandez Martinez

**** *** **** *-*** Denver, Co 80237 970-***-****

***********@*****.***

Summary

* Detailed oriented manager with eight years of expertise in customer service, product marketing, and conflict resolution.

* · As well as developed marketing and sales implementation to increase sales.

* · Adapted new applications and products to meet sales initiative.

* · Eight years of experience in the grocery market where strong customer skills were developed.

Highlights

* · Decision Making: Faced new challenges at work were critical thinking was developed to approach these issues. Implemented new ideas to overcome restriction to propel are business and continue sales. Developed new strategies to increase customer clientele.

* · Communication: Implemented strategies to convey messages to other employee who I did not see continuously throughout the work week. Implemented a communication journal to inquire about problems or questions employees needed resolved. Acknowledged everyone to develop relationships and respect to reduce conflict. Displayed respect and concern to others to better understand day to day obstacles.

* · Leadership: Always happy and eager to develop/ implement strategies. Ability to inspire employees. Shared my vision to clarify direction. Positive attitude to keep teams spirits up. Committed to the team to reach success. Trust and reliability.

* · Conflict Resolution: Be aware and respect differences. Helped with emotions and resolved issues. Collaborated and accommodated opposing side.

* · Retail Sales: Attention to detail. Communication answering customers questions. Positive, friendly, and helpful with customers. Analyzing data. Achieve sales goals. Attend trade shows.

Education

* Bachelor of Arts in Business Administration May 2012 to April 2018

Fort Lewis College Durango, Co

· Developed business knowledge.

· Wrote technical papers and research new theories to further my knowledge.

· Assisted and implemented new business ideas to further develop skills

Associates of Arts in Business Management September 2008 to April 2012

* Pueblo Community College Durango, Co

· Learned new business ideas and performance skills related to careers in business.

· Learned how to begin a successful small business.

· Personal leadership development.

· Leadership skills (communication, motivation, team building).

· Critical thinking.

· Leadership theory.

· Civic engagement.

· Appreciation for diversity.

Experience

Florida Mesa Construction August 2018- to Current

Assistant Manager Durango, Co

· Developed business name and logo.

· Marketed to customers are companies’ abilities.

· Hiring and firing responsibilities.

· Assist with jobs to finish in a timely manner.

Natures Oasis Natural Foods Market April 2009 to March 2017

Frozen Manager Durango, Co

· Customer service and relationships.

· Daily ordering to bring product for sales.

· Implemented sales to bring customers.

· Hired, supervised & trained seven employees.

· Managed relationship with are wholesalers UNFI (United Natural Foods Incorporated) and Natures Best using product software.

· Helped market manager with sales flyers and content.

· Managed up to $10,000 on providing product for sales

Durango Organics Dispensary

April 2017 to November 2017

Grower/Packager

Durango co

* Overseeing cannabis crops from planting to harvesting

* Ensuring facilities are clean and pest-free

* Managing all aspects of cultivation, including budget and employees

* Oversee cannabis crops and facilities

* Develop cultivation plans and assign duties

* Organize and document the daily process of transplanting, cloning, defoliation and trimming of plants

* Ensure that growth requirements of cannabis plants are consistently met (lighting, soil PH, nutrients, etc.)

* Apply indoor farming methods that increase our yields

* Packaging

Beneficial Buds Grow

June 2021 to December 2021

Cultivation/Trim

Denver co

* Trimming

* Harvesting

* Packaging

* General cannabis labor

* Weight management

* Equipment cleaning

* Teamwork

* Consolidation

Verizon 5g Internet

March 2022 to April 2022

Door to door sales

* Promoting wireless Internet

* Easy installation

* Competitive pricing

* Meet and Greet

* Distribution of marketing material

* Communication skills

* Deep understanding of wireless industry

Lightshade Dispensary

January 2022 to December 2023

Cultivation and Packaging

* Trimming

* Harvesting

* Packaging

* General cannabis labor

* Weight management

* Equipment cleaning

* Teamwork

* Consolidation

* Metric weight

* Product control

* Packaging consolidation

Super star car wash

January 2024 to June 2024

Manager and Equipment Operations

* Overseeing facilities operations

* Working with Associates

* Biuldings customer relationships

* Administrative tasks

* Monitor sales

* Gatherings Labor data

* Ensure a safe environment

* Maintenance issues management

* Service vehicles

* Support company initiative

* Property maintenance

* Facilitate and assessment damage claims

Languages, Skills and Interests

Languages: Fluent in English and Spanish. Beginner French.

Skills: Microsoft Word, Excel, PowerPoint, graphs, research, teamwork, Marketing

Interests: Travel, Modern Art, Fort Lewis College El Centro de Muchos Colores, Companeros

Latinos Resource Center, Save the Kids Organization, and Animas River Clean-up Volunteer.

Contact this candidate