Human Resources Customer Service

ESMERALDA URDANETA

**** **** **** **. ********, TX 77581

PH: 281-***-****

EMAIL: *************@*****.***

SUMMARY OF QUALIFICATIONS:

Administrative Proficiency: Skilled in managing administrative tasks, including payroll input, expense report preparation, and document management, using ADP Workforce Now and TempWorks Enterprise.

Human Resources Support: Experienced in recruiting and onboarding processes, providing vital support to Human Resources in a staffing environment.

Office Management: Competent in monitoring and restocking office supplies, handling communications, and ensuring efficient office operations.

Communication and Interpersonal Skills: Excellent at distributing information and maintaining clear communication with coworkers, clients, and upper management.

Customer Service: Adept at greeting visitors and providing assistance, enhancing the client and employee experience.

Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and other business software tools for effective task execution.

Strong Organizational Skills: Capable of managing multiple tasks and priorities efficiently in a fast-paced environment.

Administrative asst. April 2006-Current

Hutco, INC., Houston Tx

Hutco, Inc. is a staffing company specializing in the maritime and industrial sectors, providing skilled tradespeople like welders, pipefitters, and electricians for shipyards and manufacturing facilities. With decades of experience, Hutco delivers tailored workforce solutions for shipbuilding, marine repair, and industrial needs, emphasizing safety and compliance. They offer both temporary and permanent staffing options and support large project management. Hutco is committed to high-quality staffing solutions and competitive employee benefits, serving industries requiring skilled trades rather than supply chain optimization.

Oversee candidate management in the ADP Workforce Now portal

Input new hires into ADP Workforce Now and update personal information/documents as needed

Conduct E-Verify and process I-9 documents to ensure compliance

Oversee drug screening and physicals for new hires/rehires

Schedule interviews for candidates based on client requirements

Assist offices in Corpus Christi, TX, Paducah, KY, and St. Louis, MO, by sourcing candidates in ADP Workforce Now

Manage any rate changes needed for existing employees

Coordinate and schedule employees' annual medical examinations

Prepare employee termination documents to send to clients

Assist with payroll when needed

Prepare and manage weekly expense reports using Excel templates

Manage employee deductions when purchasing supplies

Prepare purchase orders and conduct yearly office inventory

Monitor and manage office supplies to ensure efficient operations

Provide support and guidance to current and future employees with questions or concerns

Answer phone calls and emails from clients, candidates, and employees, addressing any inquiries

Assist upper management, other offices, and coworkers as needed

EDUCATION:

University of Houston-Downtown

Bachelor of Business Administration (BBA) in Human Resources Management

January 2023 - May 2025

Current GPA: 4.0

Houston Community College

Associate's Degree in Business Administration and Management

June 2020 - December 2022

GPA: 3.89/4.0

HONORS/AWARDS:

Dean’s List Honoree Spring 2021

Dean’s List Honoree Fall 2021

Dean’s List Honoree Spring 2022

Dean’s List Honoree Spring 2023

Dean’s List Honoree Spring 2024

LANUAGE SKILLS:

English: Fluent (reading, writing, and speaking)

Spanish: Fluent (reading, writing, and speaking)

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