Restaurant Manager Customer Service
Resume:
Jonesboro, GA ***** 470-***-**** *********************@*****.***
ANTHONY BROOKS
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
PROFESSIONAL
SUMMARY
SKILLS ● Staff Management
● Recruitment
● Schedule Coordination
● Customer Engagement
● Customer-Oriented
Kitchen Equipment
Operation and
Maintenance
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● Food Service Background
Point of Sale (POS) System
Operation
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● Supervisory Skills
RESTAURANT MANAGER 02/2023 to 09/2023
KFC, 8687 Tara Blvd Jonesboro, Ga. 30236
WORK HISTORY
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
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● Correctly calculated inventory and ordered appropriate supplies.
● Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
● Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
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Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
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● Verified prepared food met standards for quality and quantity before serving to customers.
● Implemented effective inventory control systems to reduce food spoilage and waste. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
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● Oversaw food preparation and monitored safety protocols. Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
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● Reconciled cash and credit card transactions to maintain accurate records.
● Tracked daily sales transactions and invoices for accurate and updated financial reporting. MANUFACTURING OPERATOR 12/2022 to 02/2023
Alusyne-Columbus Foundry, 1600 Northside Industrial Blvd Columbus, Ga 31904 MANUFACTURER 10/2017 to 11/2022
Pilgrams Pride, 616 Kingsbridge Road Carrollton, Ga. 30117 PROPERTY MAINTENANCE TECHNICIAN/SUPERVISOR 02/2009 to 09/2017 Land Tech, 1138 14th St, Columbus, Ga. 31901
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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● Operated machining equipment safely with team of operators.
● Complied with company and OSHA safety rules and regulations.
● Inspected products and machines to maintain quality and efficiency.
● Organized work to meet demanding production goals.
● Examined incoming materials and compared to documentation for accuracy and quality. Followed detailed instructions to operate machines with accuracy and produce quality products.
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Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
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● Worked with raw materials to develop complete and commercially viable products. Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
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Incorporated automated systems to produce goods of good quality and consistently speed up processes.
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● Produced items in bulk and removed assembling complexities by using automated systems.
● Maintained organized work area by cleaning and removing hazards.
● Made sure that products were produced on time and are of good quality.
● Reviewed technical documentation to complete equipment maintenance and repair. Positively engaged with customers and maintained professional appearance as company representative.
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● Followed instructions from supervisor regarding daily job tasks and duties.
● Executed tasks within time and budget constraints. Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
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● Safely and effectively handled wide range of cleaning products and solutions.
● Replaced worn or broken parts on machines and equipment. Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
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● Detected and repaired machinery faults using electrical and manual testing methods. Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
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Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
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● Performed preventive maintenance and repairs on various types of equipment.
● Tracked and progressed maintenance requests in CMMS systems to meet schedules.
● Provided guidance to management regarding project bids for onsite improvements.
● Analyzed and identified equipment failure root causes and initiated correction actions.
● Coordinated preventative maintenance schedules, verifying equipment safety and function.
● Completed partial or full dismantling of equipment to quickly repair or replace defective MANUFACTURER 02/1996 to 09/2000
Claxton Poultry, 8816US-301, Claxton, Ga. 30417
components and restore functionality.
Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
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Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
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● Supervised Number employees and scheduled shifts. Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
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● Created and maintained daily and weekly reports for upper management.
● Scheduled and oversaw maintenance, repair and installation activities. Monitored safety compliance to maintain strict standards and protect team members from harm.
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● Utilized proper tools and materials to adhere to safety guidelines. Supervised team of installers and mechanics to complete work on time and to company standards.
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Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
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● Organized ongoing maintenance schedules to boost system performance. Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
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● Worked with raw materials to develop complete and commercially viable products. Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
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Incorporated automated systems to produce goods of good quality and consistently speed up processes.
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● Produced items in bulk and removed assembling complexities by using automated systems.
● Made sure that products were produced on time and are of good quality.
● Maintained organized work area by cleaning and removing hazards.
● Met production targets and tight deadlines by collaborating closely with team members.
● Assembled products according to changing daily work orders and specific customer needs. BakerVillage High, Columbus, Ga
High School Diploma, Basic Learning
Wiregrass Georgia Technical College, Valdosta, GA
GED, Basic Learning, 06/2003
Baker Village High, Columbus, Georgia
Diploma, Basic Learning, 05/1989
EDUCATION
• Certificate successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)-Conference Fo Food Protection (CFP)
• Certificate Of Completion Prep-Paid Card Fraud and Anti-Money Laundering CERTIFICATIONS
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