Data Entry Clerk
Resume:
Lilli Bette Torbert
Charleroi, Pennsylvania 15022
724-***-**** cell
*********@*****.***
EDUCATION:
Computer Tech, Pittsburgh, PA Associates Degree in Specialized Business- Minor in Computer Information - 2000
National Travel School, Uniontown, PA Diploma – Travel Industries studies-1989
Douglas School of Business, Monessen, PA – Secretarial-Stenographic – 1980
WORK HISTORY:
Field Representative
NORC, Chicago, IL 3/24-Present
Following a set route, I met with potential clients, with the goal being to persuade them to take the General Social Survey, which takes about two hours, but they get $50 cash for doing so!
Customer service representative
ContactUs, Grindstone, PA 6/23-1/24
Provided superior customer service, first through chat with GOVX, then remotely via inbound phone calls for Tennessee Carriers.
Banking Specialist
TTEC, Uniontown, PA (remote) 3/22-7/22
Serviced banking accounts for USAA deposit accounts. Assisted with such maters as pin resets, funds tranfers, nsf fee refunds, if applicable, disputed transactions and stop payments
Blood services volunteer
American Red Cross, Greensburg, PA 2/07 - Present
Greeted, walked and served snacks to blood donors, watching for signs of distress and notifying team members immediately of such signs
Customer service representative
ContactUs, Grindstone, PA 2/18 – 11/21
Provided excellent problem solving and upselling customer service skills, both in call center and remotely, for Talbot’s womens’s clothing
Event Specialist
Advantage Sales and Marketing, Belle Vernon, PA 5/16 – 6/18
Prepared onsite food samples per health department regulations (servsafe certified) to promote brand awareness at various Walmart stores
Commercial cleaning
The Center for Fitness and Health, Rostraver,PA 9/11 – 7/15
Cleaned common areas, locker rooms, studios, daycare, gym equipment, vocational and cardio rehab units, and setup and tear down of conference rooms
Commercial cleaning
Let it Shine Commercial Cleaning, Kittanning, PA 1/11 - 8/11
Cleaned both occupied and unoccupied government, medical, insurance and school buildings
Retail representative
Crossmark, Kittanning, PA 12/10 - 5/11
Provided inventory and plan-o-gram services for various grocery stores
Server
Cracker Barrel Old Country Store, Washington, PA 2/10 – 8/10
Greeted and served food and beverages to guests. Also took over for cashier during breaks, making change and handling cash and credit cards
Retail salesperson
RB’s Unique Treasures, Monessen, PA 12/07 - 1/10
Utilizing feature/benefit and suggestive selling skills, upsold items in a small store, increasing sales. Also did some bookkeeping
Home cleaning
Self-employed, Charleroi, PA 4/04 - 5/07
Residential home cleaning services
Customer service representative
United States Postal Service (Manpower), Pittsburgh, PA 5/03 - 2/04
Took postmaster’s workman’s compensation injury reports via phone. Also assisted case managers with filing, faxing, copying, scanning, and mailing
Demonstrator personal
Royal Canin, USA, Elizabeth, PA 4/98 - 10/03
Promoted pet food sales through educating the public
Data entry III
UPMC Home Medical Equipment, Pittsburgh, PA. 8/00-11/02
Provided data entry services utilizing excel spreadsheets, count books, Mestamed and Medaccess software. Also performed filing, faxing, copying, scanning and mailing services
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