Operations

TONIA DURDEN

**** ****** ***** ***** ***** Mountain, Ga 30083

***********@*****.***

678-***-****

OBJECTIVE

To work for a company that will provide me the opportunity to utilize my numerous years of experience in the medical field as well as provide room for growth and advancement I m

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EDUCATION:

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Draughon’s Junior College 9/1992

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Medical Assisting (Diploma)

1st Honor Award (2)

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EXPERIENCE

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THE RADIOLOGY GROUP 10/10/2016-PRESENT

Radiologist Scheduler 6/1/23-Current

Oversee the daily functions of the radiologist schedules, ensure the facilities/clients that we provide service has adequate radiologists scheduled at all times to accommodate the volume of studies they send over for reading, adjust radiologist schedules to accommodate PTO requests, reach out to radiologist via email, text or verbal to request extra shift or ad hoc coverage when additional assistance is needed, email radiologist each month to obtain their availability and add their dates to the Lightning Bolt schedule where they will be utilized most efficiently, enter radiologist demographics in Lightning Bolt scheduling software to ensure they are added and their entered schedule is visible, answer any question radiologists have regarding scheduling, maintain a great rapport with radiologists

Oversee all daily tasks of Radiology Support Liaison, pay close attention to cases to ensure radiologists are meeting the turn around times for reports, Analyze and improve organizational process and workflow, answer and resolve any questions or issues clients may encounter, ensure employees are on time and prepared to perform assigned tasks as designated,, ensure that patient information is correct in the studies to ensure reports are generated in a timely manner, correct or add correct facility name to ensure that studies are read in a timely manner, email clients for missing patient information, call physician/nurse for patient critical findings, conference radiologist to ER doctor, solve problems that clients may have with studies or images, submit addendum requests to appropriate radiologist, communicate with radiologist to ensure studies are read or if they require assistance

Assistant Director of Operations 4/4/22-Current

Oversee all nightly tasks of Client services specialists and Workflow, pay close attention to cases to ensure radiologists are meeting the turn around times for reports, Analyze and improve organizational process and workflow, answer and resolve any questions or issues clients may encounter, ensure employees are on time and prepared to perform assigned tasks as designated,, ensure that patient information is correct in the studies to ensure reports are generated in a imely manner, correct or add correct facility name to ensure that studies are read in a timely manner, email clients for missing patient information, call physician/nurse for patient critical findings, conference radiologist to ER doctor, solve problems that clients may have with studies or images, submit addendum requests to appropriate radiologist, communicate with radiologist to ensure studies are read or if they require assistance, generate an End of shift report to inform every one of the productivity and or issues that may have happened on the shift, relieve staff for 30 minute breaks, immediately assist with tasks that require attention, maintain an account of actions that took place from clients, radiologists and or staff during the shift, generate an accurate End of shift report to forward to the Director of Operations each morning, Brainstorm with the Director of Operations to create new and improved ways of meeting the needs of the clients, liaison between the client and radiologist to convey any discrepancies or concerns they may have, interview potential candidates for available positions within the company, train new hire for Client service specialist/Workflow positions

Operations Manager 1/14/2021-4/4/2022

Analyze and improve organizational process and workflow, answer and resolve any questions or issues clients may encounter, ensure employees are on time and prepared to perform assigned tasks as designated, oversee nightly tasks of Client services specialists, ensure that patient information is correct in the studies, correct or add correct facility name to ensure that studies are read in a timely manner, email clients for missing patient information, call physician/nurse for patient critical findings, conference radiologist to ER doctor, solve problems that clients may have with studies or images, submit addendum requests to appropriate radiologist, communicate with radiologist to ensure studies are read or if they require assistance, generate an End of shift report to inform every one of the productivity and or issues that may have happened on the shift, relieve staff for 30 minute breaks, immediately assist with tasks that require attention, maintain an account of actions that took place from clients, radiologists and or staff during the shift, generate an accurate End of shift report to forward to the Assistant Director of Operations and the Director of Operations each morning

Client Support Specialist Supervisor 2/5/2020-1/14/2021 Oversee nightly task of Client services specialists, ensure that patient information is correct in the studies, correct or add correct facility name to ensure that studies are read in a timely manner, email clients for missing patient information, call physician/nurse for patient critical findings, conference radiologist to ER doctor, solve problems that clients may have with studies or images, submit addendum requests to appropriate radiologist, communicate with radiologist to ensure studies are read or if they require assistance, generate an End of shift report to inform every one of the productivity and or issues that may have happened on the shift, relieve staff for 30 minute breaks, immediately assist with tasks that require attention Client Support Specialist 10/10/2016--2/5/2020

Data entry, enter pertinent and accurate patient study information, proofread reports dictated by radiologist to ensure proper grammar and accurate results, contact patient Physician or nurse for critical findings report, obtain correct and accurate number of images for patient study, obtain contrast type and amount given for patient study a

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USTELERADIOLOGY

Radiology Assistant 2/23/2009 – 10/05/2016

Data entry, enter pertinent and accurate patient study information, proofread reports dictated by radiologist to ensure proper grammar and accurate results, contact patient Physician or nurse to give critical findings on patient to ensure that the patient receives immediate medical care (critical findings), fax patient reports to appropriate designations 9 call nurses station or designated area to confirm receipt of patient report (call reports), answer phone calls and direct the caller to the appropriate person, contact patient Physician for radiologist for physician to physician calls to ensure appropriate patient care a

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Medical Records Custodian 3/2013 – 10/05/2016

Copy and prepare medical records/reports for court subpoenas, submit patient report for Q and A process, present documents to appropriate person for notarization, fax, email or amail patient medical documents in a timely fashion, keep accurate and detailed record on Spreadsheet of medical record/billing requests, date received and date completed, converse mwith attorney office to ensure that the records are of the correct patient SKILLS

Data entry, customer service, problem solving, software knowledge of McKesson Software, Opal, Accelerad, Novaweb, Ramsoft, Lightning Bolt scheduling software

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