Customer Service Electrical Engineering

Ariel Ngassam

**** ******* ***** ** ********* OK 74019 · 410-***-**** · **********@*****.***

OBJECTIVE

Dedicate to drive forward technological advancements and making meaningful contributions to the ever-evolving landscape of engineering. Through a combination of creativity, technical proficiency, and a collaborative spirit, motivates to tackle the challenges of tomorrow and leave a lasting impact on the field of engineering technology.

EDUCATION

ITT Technical Institute Owings Mills, Maryland 09/2013 - 06/2015 Bachelor of Science Degree Electrical Engineering and Communication Technology

Electrical Power Systems

Control System

Renewable Energy Systems

Electrical Safety

Electrical CAD and Design

Power Distribution and Protection

Troubleshooting and Maintenance of electronic circuits.

Communication skills

Ethical and Professional Conduct

Built a home security system using Arduino microcontroller. (Bachelor Project)

3.6 GPA.

ITT Technical Institute Owings Mills, Maryland 12/2008 - 09/2010

Associate of Applied Science Degree in Computer Engineering Electronic Technology

Circuit Analysis and Design

Digital Electronic

Micro-controllers and Micro-processor Systems

Computers Architecture

Printed Circuit Boards (PCB)

Analog and Digital Signal Processing

Computer Networking (LAN,WAN, TCP/IP)

Programming skills ( C+, C++)

Troubleshooting and Problem Solving

Build a transmitter/receiver voice changer system with fiber optic. (Associate Project)

3.48 GPA.

SKILLS

Network component installations Strong Work Ethic

TCP/IP Operations management

Troubleshooting, configuring and equipment testing Dependable and Reliable

Field Device Terminations Team building

CCTV Effective team leader

Low-voltage Systems Customer Service Skills

Strong Written and verbal communication Panel Terminations

Soldering and Fiber Splicing Intelligence gathering techniques

WORK EXPERIENCE

US ARMY RESERVE, Farmington MO 11/2019 - Present Test Engineer

Perform test control apparatus and equipment, develop procedures for testing products, and devised processes for assuring quality production, perform computers hardware repairs and troubleshoots system software.

Versatile management professional: with rich exposure in preventive maintenance check services of various types of military equipment, troubleshoot installation of hardware and software, modems and satellite communications equipment.

Perform field, sustainment level maintenance and repair on: microcomputers and electromechanical telecommunication equipment, field Artillery (FA), digital devices and Global Positioning System (GPS) receivers, switchboards, telephones and associated wire instruments/equipment, night vision devices and equipment, laser and fiber optic systems, mine detection and dispensing systems, battlefield illumination devices and electronic azimuth.

Install electrical and electronic parts, assemblies, systems and equipment in according to blueprints, schematics, wiring diagrams and other specifications.

Work with soldering iron to attach very small components to circuit boards and other devices using solder and flux.

Perform proper installation practices, operations, testing and troubleshooting of a wide range of telecommunications equipment including but not limited to: routers and hubs, satellite modems, protection switches, VSAT (Very Small Aperture Terminal/Satellite Communications) stations, FBCB2 (Field Battle Command Brigade and Below).

IMRAN INC, Lawrence KS 05/2022 to Current

OTR Commercial Truck Driver

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Contacted dispatch to report delivery incidents and determine best methods for resolution.

Maintained accurate driving records in accordance with federal laws and regulations.

Communicated with company dispatchers to alert of any issues or delays.

Finalized daily logs on schedule to update internal records and uphold DOT requirements.

Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

BANNING CONTRACTING SERVICES, Tulsa OK 10/2020 - 03/2022

CCTV & Network Lead

Install new electronic equipment’s and components such as but not limited to CCTV, WIFI APN, Switches, Routers, GETWELL NETWORK Servers using CAT6/6a, fiber optic or coaxial cables.

Install CISCO and JUNIPER APN's, routers and switches with strong exposure to configuration tools and set up protocol.

Perform industry specific hardware and network infrastructures troubleshooting, testing, verse in usage, storage, and proper maintenance of high-end-low voltage test equipment.

Experience working and configuring IP cameras and system such Avigilon, Bosch and Axis.

Dress and install fiber and copper cabling to hardware such as switches, FDU's, and telecom racks.

Splice, bond, ground and terminate fiber cables.

DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES (DPSCS), Baltimore MD 06/2009 –10/2020

Computer Support Specialist

Resolved computer and system networking problems to maintain user productivity.

Maintained control rooms, monitor and access gates, cameras, switches, alarms, and video terminals, maintained control panels in response to audio and visual cues and requests by staff.

Performed routine maintenance on information systems and perform emergency repairs in order to maintain safety and security of facility.

Provided firewall for LAN and VPN management, security and incident response.

Successfully trained new employees on day-to-day operations as well as policies and procedures.

Configured hardware, devices and software to set up work stations for employees.

LANGUAGES

Fluent in English and French

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