Baton Rouge Customer Service

Rev **/**

Sondra D. Honoré

*** ******* ***** **.

Baton Rouge, Louisiana 70816

225-***-**** *********@***.***

Objective: To obtain a position within a proficient and secure organization where there is potential for career growth and development in a professional, customer service-based workplace setting; that will allow me to utilize my customer service knowledge in addition to my skills and expertise in professional driving and office management for continued organizational growth.

Educational Background

MED VANCE Institute Baton Rouge, Louisiana

Major: Medical Assistant August 2002 – March 2003

Certification

Louisiana Technical College Baton Rouge, Louisiana Major: Office Systems Technology January 1998 - July 1998 Robert E. Lee High School Baton Rouge, Louisiana

G. E. D. May 1994

Skills and Qualifications

• Professional Driver

• CDL Certified

• Passenger Endorsement

• School Bus & Air Brake Endorsements

• Data Entry

• Filing and Data Archiving

• Windows 8 and higher

• Multitasking (i.e. customer service, guest welcoming, answering incoming calls, etc.)

• Web knowledgeable

• Communication/Sales

• Microsoft Office Suite

• Outlook, PowerPoint, Excel & Word

Professional Background

St. Charles Parish Public Schools Luling, Louisiana Bus Driver, January 2023 - Present

• Advises students and other passengers of appropriate behavior for the purpose of reinforcing established guidelines and maintaining passenger safety. 2

• Assesses incidents, complaints, accidents and/or potential emergency situations (e.g. road hazards, medical emergencies, accidents, etc.) for the purpose of resolving and/or recommending a resolution to the situation.

• Assists students and other passengers for the purpose of providing safe loading and unloading from buses during normal transport and emergency situations. • Inspects vehicle's interior and exterior (e.g. equipment, instruments, safety devices, proper operation, fuel, engine oil, coolant, etc.) for the purpose of ensuring safety, appearance, and sanitation of vehicle in accordance with federal, state and local lawsuit, regulations, policies and guidelines;

• Maintains complete control of the vehicle at all times and remains alert for the purpose of ensuring the safety of passengers.

• Monitors students and other passengers during transit for the purpose of ensuring the safe transportation of all passengers.

• Prepares reports (e.g. field trips reports, incident reports, inspections records, passenger misconduct, mileage logs, student counts, routing information, etc.) for the purpose of documenting activities, providing written reference, conveying information, and/or complying with established guidelines.

• Reports emergencies, breakdowns, delays and/or accidents to the Transportation Manager or designee for the purpose of ensuring prompt response to emergencies and the safety and care of passengers.

• Responds to inquiries from students, parents, and/or staff for the purpose of providing the necessary information regarding transportation services.

• Supervises bus monitors during the loading and unloading of passengers with attention to a variety of details (e.g. wheelchairs, ramps, curbs, inside bus, safety devices, car seats, lap belts, T-straps, etc.) for the purpose of ensuring the safety of immobilized passengers. Open Health Care Clinic Baton Rouge, Louisiana

Administrative Courier, July 2022 – January 2023

• I’ve been tasked with delivery of products, goods and parcels safely and efficiently to designated locations within set timeframes;

• I also ensure proper handling and delivery of materials and deliver high standards of customer care;

• Assist with inventory management of medical and office supplies by ensuring that supplies are ordered, received and maintained;

• Transport various items to and from various locations and vendors, ensuring proper care of items handled during transport;

• Prepares and maintains accurate logs and other data as required;

• Delivers medical specimens as appropriate to the position, following safety, environmental, and infection control methods;

• Coordinates the ordering, pick-up and delivery of staff lunches from selected vendor;

• Ensure products are delivered in a timely manner;

• May perform clerical duties such as typing, making copies, and distributing mail as required;

• Performs miscellaneous job-related duties as assigned. 3

Ochsner Health Laplace, Louisiana

Patient Access Representative, February 2018 – June 2022

• Collecting patient information.

• Preparing various medical documents.

• Explaining policies to patients as needed.

• Respond to customer comments and questions.

East Baton Rouge Parish School Board Baton Rouge, Louisiana Bus Operator/Bus Operator Trainer, October 2008 – July 2022

• Pick up and drop off students (all grades) along the preauthorized school bus routes and selected bus stops.

• Provide transportation to other school sanctioned events.

• Since 2011, in addition to daily school routes, has worked as a trainer to ensure that all employees adhere to company’s policies and guidelines as well as federal and state traffic laws and regulations while operating any of EBRP Buses.

• Suggests training programs and techniques for other drivers.

• Carry a Louisiana Class B CDL with Passenger School Bus and Air Brake endorsements. Good Guys Home Repair, LLC

Brink Construction CGC, LLC Baton Rouge, Louisiana Executive Assistant/Parts Manager & Runner, February 2020 – April 2022

• Assisted in office management including scheduling, duty assignments and maintaining payroll logs, making company deposits as well as working as personal assistant to the owner.

• Managed purchasing of parts and materials in addition to scheduling delivery or picking parts up from supplier and then delivering on site to various job locations. References Are Available Upon Request

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