Quality Control Support Representative

EMAIL:SHAWNHSR****@GMAI

L.COM

TWITTER HANDLE 312-***-**** LINKEDIN.COM/IN/

SHAWN-HROBOWSKI-66

4525147

SCH

PROFESSIONAL

SUMMARY

Being a quality-focused

Installation/Repair/Maintenance

Technician Supervisor, with

over (5) years of experience

who has trained, monitored,

tested, and done quality control

assessments for (20+)

technicians making sure they

have the knowledge and skills

needed to perform job

requirements proficiently. I also

have (20+) years of experience

in the Telecommunications /IT

field with skills in advanced

cable, telephony (digital voice),

high speed data networking

configuration/support,

audio/video (analog and

digital), home/business

security/fire installation/repair,

and inside/outside plant/field

system maintenance. I am a

team player, quick learner and

have also been successful at

managing multiple projects

daily and seeing a diverse range

of technical tasks through to

completion.

SHAWN C. HROBOWSKI

WORK EXPERIENCE

•IT/NETWORK FIELD SERVICE/SUPPORT TECHNICIAN SUPERVISOR *AXS POINTS LLC.- 1901 INDUSTRIAL DR. LIBERTYVILLE, IL. 60048 • 08/2013 – CURRENT Job duties were to train, monitor, test and complete quality control assessments on over (20+) technicians making sure they have the knowledge and skills to perform job requirements proficiently. I Install, troubleshoot, repair, and perform maintenance on company owned facilit and equipment, Including cable, telephony (digital voice), high speed data networking, audio/v

(analog and digital), and home security, while implementing system upgrades and changes to benefit the customer needs per each company's guidelines and specifications, I also interact wi customers and customer owned equipment on a regular basis in order to inform, clarify, and de any and all issues that arise from the work to be done in and around their home or business.

•NETWORK FIELD SUPPORT SPECIALIST * INTERGRATED PHONE SERVICES – 4202 WHITE PINE LN. ZION, IL. 60099 • 04/2012 – 05/2014 The position involved an integration of product knowledge, customer expectations, and netwo support to handle the wants and needs in the installation, repair, and maintenance, of all curren cable, telephony, audio/video, and networking equipment for customers, also to complete an or process a warranty claim or handle and defuse complaint issues for the customer done with ons access or via remote access with strict adherence to the company's policies and procedure all in call.

•IT/NETWORK FIELD SERVICE TECHNICIAN * MATRIX COMMUNICATIONS – 1901 AUSTIN AVE. CHICAGO, IL. 60623 • 02/2004 – 07/2013 Responsible for the Installation/repair of cable equipment and facilities for the company's residential and commercial customers, also maintaining all equipment for the cable, telephony, networking, and A/V departments to keep customers current with market and business upgrade innovations. I also utilize problem solving skills which involved me having to think on my feet EMAIL:SHAWNHSR7771@GMAI

L.COM

TWITTER HANDLE 312-***-**** LINKEDIN.COM/IN/

SHAWN-HROBOWSKI-66

4525147

2

SKILLS

● CompTIA A+

● CCNA

● ConpTIA Security+

● CompTIA Network+

Cable/Fiber/

● Telephony/AV

Specialist

● IT Network Support

Specialist

● Computer Build/

Repair/Upgrade

● Proficient in

Microsoft Office for

Business

● Microsoft MECM)

● Versed in Citrix

Systems XenDesktop

● Lan/Wan Security

Setup/Configuration

● Skilled in Advanced

Cable/Broadband

Testing Equipment

● Experienced Team

Leader

come up with alternate solutions to difficult problems with facilities and keeping the highest le of safety and adherence to all codes associated with each city and state specific to the install.

•IT/NETWORK SYSTEMS SERVICE TECHNICIAN*AMERITECH – 1401 SHERMER RD. NORTHBROOK, IL. 60065•05/1994 –02/2004 Installation/repair, and maintenance of company/customer owned equipment from telephony, networking, entrance systems, security, fire, and A/V systems, making sure the customer equipment/ systems are up to date and current with all options and features. also focusing on customer interaction and problem solving with service and expediency to maintain a high level problem resolution that benefited the company and customer alike. EDUCATION

HIGH SCHOOL DIPLOMA • 06/1989 • PINE BLUFF HIGH SCHOOL BACHELOR’S DEGREE • COMPUTER INFORMATIONS SYSTEMS AND NETWORK SYSTEMS • 08/2014 • AMERICAN PUBLIC UNIVERSITY

VOLUNTEER EXPERIENCE OR LEADERSHIP

I have been the coach for the Waukegan Football league and the Beach Park Baseball leagu ages 7-10 years old for the last 3 years and have loved every moment of it, I also take a leadership role in my community by offering to train those interested in learning how to Install/Repair Cable Systems,Computer Networking and Security practices as well, giving those who want the opportunity at having something more than a just a job but a career. EMAIL:SHAWNHSR7771@GMAI

L.COM

TWITTER HANDLE 312-***-**** LINKEDIN.COM/IN/

SHAWN-HROBOWSKI-66

4525147

3

● Multi-Tasker

● Troubleshooting

Specialist

● Conflict Resolution

Skills

● Motivated

Self-Starter

● Team Player

● Excellent Written and

Verbal skills

Contact this candidate