Front Desk Customer Service

Rashard E. Bracey

*** ******* **

Flora, MS. ****1

Phone # 769-***-****

*******.*.******@*****.***

Profile:

I am a very bright, outgoing, and very dedicated individual who has an objective to enhance my experience in society. I would like to pursue a career where I can excel and develop the knowledge needed to be successful within my employer. I exhibit superior customer service and great handling problems.

Education:

2005-2008 No Degree

Jackson State University

Jackson, Mississippi

Major: English-Education

1997-2000 Basic Studies

Madison Central High

Madison, Mississippi

Professional Experience:

January 2018- 2020

SpringHill Suites

Front Desk Agent

I was responsible for training all new employees including front desk agents, housekeeping, and maintenance departments and also made weekly schedules for various departments. February 2015-September 2018

Courtyard by Marriott

Assistant General Manager

I was responsible for training all new employees including front desk agents, housekeeping, and maintenance department, and also made weekly schedules for various departments. I also did the booking of meeting rooms and banquet spaces.

September 2010-October 2014

Clarion Hotel

Front Desk Manager

Responsible for training all new front desk agents on the system that we were using which was Choice Advantage. Also in charge of booking meeting and banquet spaces for the hotel. Skills:

I obtained certification in Adult CPR, Standard First Aid, Preventative Crisis Management, and Medical Administration 35 wpm. Microsoft Word, Excel & PowerPoint, and Choice Advantage. References Available upon request

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