Data Entry Customer Service

Mosi Aldridge

****.****@*****.*** 706-***-**** Columbus, GA

SUMMARY

Seasoned professional with 10 years of experience in administrative roles, adept in clerical support, data entry, and customer service. Proven track record in accurate document handling, process improvement, and maintaining records; skilled in scheduling and eligibility assessments. Seeking a challenging Administration role to leverage extensive background in office management and client support.

WORK EXPERIENCE West Central Health District Columbus, GA

Wic CSR Jul 2021 - Present

•Manage telephone communications by screening and directing calls, ensuring efficient and professional exchange of information.

•Conduct mail management duties including opening, sorting, and routing of incoming correspondence, alongside preparing and sending outgoing mail.

•Perform clerical support functions for the program, including accurate data entry, document distribution, and maintenance of filing systems.

•Guide program participants through scheduling and processes, delivering clear instructions and support in adherence to established guidelines.

Columbus Metra Transit System Columbus, GA

Administrative Assistant May 2020 - Jul 2021

•Managed all clerical tasks, ensuring timely preparation and distribution of business documentation, including contracts and reports, and handled data entry for record maintenance and transaction processing.

•Collaborated with Transit Specialists to support transit planning, grant management, and documentation necessary for funding acquisition and operational reporting.

•Assisted in inventory management and contributed to ongoing operational and process improvements, focusing on enhancing customer service and organizational efficiency.

Muscogee County DFCS Columbus, GA

Economic Support Specialist Mar 2014 - May 2020

•Conducted comprehensive interviews with clients to assess and determine eligibility for economic support services.

•Accurately entered client data, calculated budgets, and applied appropriate deductions for case management.

•Managed case closures and reopenings, ensuring continuity of service and access to necessary support resources.

EDUCATION

Columbus Technical College Columbus, GA

Diploma, Business and Office Technology 2002

SKILLS

Typing (10+ Years) • Customer Service (10+ Years) • Data Entry (10+ Years) • Freight • Logistics • Microsoft Word

(10+ Years) • Administrative Experience (10+ Years) • Basic Math (10+ Years) • Math (10+ Years) • Microsoft Outlook (10+ Years) • Records Management (10+ Years) • Microsoft Publisher (5 Years) • Quality Assurance (10+ Years) • Accounts Payable (5 Years)

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