Customer Service Representative
Resume:
Connor Guin
Clayton, NC *****
***************@*****.***
Passionate professional with over seven years of experience in customer-facing roles. While my resume provides more in-depth details of my past achievements, I firmly believe that my proactive approach, coupled with my unwavering dedication to enhancing the customer experience, can significantly benefit your team.
On the academic front, I will soon graduate from North Carolina Central University with a major in Behavioral Health and Social Sciences. My academic background has equipped me with a solid basis in communication and an empathetic understanding of people's needs, which I consider fundamental in a customer service capacity.
Authorized to work in the US for any employer
Work Experience
Medical Office Coordinator
One80 Counseling-Raleigh, NC
September 2023 to Present
Serves as the primary contact point between patients and office staff. Answers phones, takes phone messages and manages schedules for Psychiatrists and Therapists. Returns phone calls promptly. Coordinates patient appointments, check-in, and check-out, and answers patient questions. Call patients 24-48 hours in advance to remind them of appointments, noting the confirmation into EHR as well as payment expectations due a visit. Set up charts for newly admitted clients. Scan materials in client charts to ensure current, accurate information is available. Complete Release of Information requests to request medical records with client authorizations from necessary agencies. Complete all referrals promptly. Patient Care Coordinator
Kildaire Family and Cosmetic Dentistry-Cary, NC
November 2020 to December 2022
Performed account management, including patient registration using practice management software and all steps necessary to create a patient record. Reviewed and maintained patient accounts accurately. Understood the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts.) Managed incoming phone calls and delivered and returned messages. Patient Care Coordinator
Cary Family Dental-Cary, NC
September 2018 to November 2020
Facilitated the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This included ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.
Education
Bachelor's degree in Behavioral Health and Social Sciences with a minor in Child Development
North Carolina Central University - Durham, NC
January 2021 to May 2025
Skills
• Medical Office Experience
• Medical Scheduling
• Office Administration
• Insurance Verification
• Patient Care
• Medical Coding
• Medical Records
• Medical Billing
• Phone Etiquette
• EMR Systems
• Multi-line Phone Systems
• Triage
• Data Entry
• HIPAA
• Medical Terminology
• Customer service
• Front desk
• Account management
• Communication skills
• Organizational skills
• Human resources
• Administrative experience
• Microsoft Office
• Google Suite
• Medical administrative support
Languages
• English - Fluent
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