Senior Systems Customer Service

Jose Garcia

678-***-**** **********@*****.*** www.linkedin.com/in/garciarobledo

SENIOR SYSTEMS DEPLOYMENT ENGINEER

High moƟvated and dynamic person with strong ethic and working skills with 20 years of experience in Deployment, project planning and managing implementaƟon and execuƟon. High communicaƟon skills, Proven ability to support mulƟple projects with medium to high complexity. Consistent track record of on-Ɵme and on-quality delivery. CORE COMPETENCIES

Project Management Lifecycle Management Customer Service Complex Problem Solving Planning InternaƟonal Team Leadership Project Planning Systems Deployment Systems Deployment Engineering TECHNICAL PROFICIENCIES

SoŌware: Arieso windows Linux MicrosoŌ365 SharePoint / Databases: Oracle Postgres MongoDB HBase Bigdata: ElasƟcsearch Hadoop Kubernetes

Hardware: Fiber OpƟc HP server Dell server IBM server Ethernet tesƟng equipment. Eagle SS7 (STP) Cloud: AWS MicrosoŌ Azure Huawei FusionSphere Hyper-V VirtualBox Networks: CDMA UMTS 2G. 3G 4G LTE protocols DNS Ethernet VoIP MLPS Arieso Manager TSA VOLTE LANGUAGES

English Spanish French

PROFESSIONAL EXPERIENCE

Viavi SoluƟons Senior Systems Deployment Engineer Mar-2015 – Jul-2024 Deploy GeolocaƟon AriesoGeo soluƟon on mulƟmillion dollar deal across around the world across different Telco companies, and vendors as Ericsson, Huawei, Nokia and different customers. Coordinated system installaƟons, tesƟng and delivery under allocated Ɵme frames to meet. Collaborated with internal technology teams and third-party partners to define, design and deliver on user stories and customer demand. Met with stakeholders, contractor product teams and customers throughout system deployment life cycle.

Recommended and executed plans to improve development tools and processes for GeolocaƟon accuracy under several scenarios like Bare metal deployment, cloud, virtual machines and different infrastructures (laaS, SaaS, PaaS).

Collected and defined customer requirements to produce product scopes.

Logged and implemented development tasks based on system requirements and documented.

Informed project manager of milestone updates and provided detailed project reports. Arieso (later Viavi SoluƟons) Systems Deployment Engineer Jan-2013 – Jul-2024 EDUCATION & CREDENTIALS

System Engineer with a focus on E-business – Universidad Mariano Galvez de Guatemala CerƟficaƟons: Ss7 & Sigtran-ITP MPRICAL 5g & Autonomous Vehicles C-ran for 5g