Customer Service Representative remote/Driver

TINA

CHAPA

************@*****.***

210-***-****

San Antonio, TX 78228

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

PROFESSIONAL SUMMARY

MULLINS PROPERTIES - Receptionist

San Antonio, TX • 05/2021 - 10/2023

Texcorr, L.P - Customer Service Representative - Remote Call Center San Antonio, TX • 10/2018 - 11/2020

Villarreal Family - PCA Personal Care Assistant

San Antonio, TX • 12/2012 - 05/2018

American Customer Care - Call Center Customer Service Representative

Brownsville, TX • 10/2008 - 05/2010

WORK HISTORY

Processing Lease Applications, Accept Rent And Security Deposits, Maintaining property, Scheduling, Monitored property

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• Scheduled appointments for clients, customers, and other visitors. Scheduled and confirmed appointments and meetings for management team.

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• Respond to customer inquiries via email, phone, and chat Resolve customer complaints and issues in a timely and professional manner

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• Provide product and service information to customers

• Process orders, returns, and exchanges.

Maintained accurate records of client care activities on computerized systems for charting purposes.

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Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.

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Accompanied clients to medical appointments and provided transportation services when necessary.

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• Handle customer inquiries and complaints

• Provide information about products and services

• Document and update customer records based on interactions Handle numerous customer inquiries promptly, accurately and efficiently.

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SKILLS

• Front Desk

• CRM software

• Customer service

• Microsoft Word

• Scheduling

• Client Relations

• Active Listening

• Data Collection

• Client Relationship Building

• Property Management

Mansfield Business School

San Antonio, TX • 05/1988

Certicate Of Achievement: Word

Processing

EDUCATION

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