Customer Service Data Entry

Good – day, please accept this letter and my resume as an expressed interest in

obtaining the position, you have available.

Skilled in Customer Service / Accounts Receivable / Claims / Billing / Reconciliation /

Word Processing / and 10-key. Specialist in cleaning up ANY backlogs. Willing to be

responsible for unlimited/independent duties and learn new duties.

Great with multitasking, and ENJOY helping, assisting; and giving 100% support! I

am a diligent worker, extremely organized, great at multi-tasking and problem solving.

Excellent with taking directions and getting the job done. Typing speed: 65 words per

minute, Data Entry 10,000 keystrokes per hour, and 10-key 15000. With over 20 years

of Customer Service / Medical Billing / Accounts Receivable. I show up and show out getting

ANY job done, beyond a companies expectations!

SKILLS: Inventory Auditor, Quick books, BIMS Expert, Salesforce, CRM, Saga, Saga PM, Act, Windows

XP, Microsoft Word, Publisher, Works, Excel, Power Point, Outlook, Access, and Internet. ADP, SAP,

AS400, HHA Exchange, People Soft, Medical Manager and Misys. IDX, ICD-9 & CPT Coding and Billing.

Thank you Sincerely,

Telzie Swinson

$25hr

Telzie M. Swinson

308 South Blount St. (416)

919-***-**** cell / 919-***-**** home ******.*******@*****.***

EXPERIENCE:

05/06/2024-08/02/2024 Intel Solutions (Temp – First Citizens) /Raleigh, NC Data Entry

• Verify Signature cards for demographics and cross reference in system.

• Update POD’s / Joint Accounts (Payable on Death) signature cards.

• Responsible for entering 500-1500 daily or correct names, addresses, and socials.

02/03/22 - 01/16/23 NY Department of Motor Vehicles, Manhattan, NY Customer Service • Assisted clients in testing for CDLs, IDs, Licenses, Permits/Registration. • Greeted customers and gave directions. Also worked in Camera taking pictures.

09/27/21 – 01/28/22 NTTDATA, Plano Texas Senior Customer Representative (Remote) • Entered Enrollments for BCBS (Vermont, Kansas, Nebraska,) • Reviewed documents for Premera and Next Blue. Verify brokers. • Cross reference in Marx to update status in Premera discrepancies.

05/30/19 – 1/21/21 Preferred Home Care of NY, Brooklyn, NY

Data Entry / Customer Service

• Entered HHA Manor patient 3rd party billing, timesheets demographics, patient vitals

• Documented in HHA Exchange, who administered services for Preferred.

• Responsible for 4 Manors (Phone, File, Scan, Sort, Arranged timesheet-documents).

12/2018 – 3/22/19 Emerest Health LLC, Brooklyn, NY

Accounts Receivable

• Reviewed timesheets HHA Exchange / verified MLTC’s, payments /insurance.

• Assisted with outstanding accounts, balanced and reconciled accounts.

• Searched for funds, Re-billed accounts in SAP Contacted HMO’s resolved conflicts.

04/30/18 – 7/2018 Human Edge Agency at Center for Family Life, Brooklyn, Data Entry

• Entering HRA (food stamp) applications, Legal Assistance, Food Pantry Assistance •Input of School Training Programs for clients, and Advocacy.

04/2016 – 07/2016 Worked for CHE Senior Care Services, Brooklyn, NY

Medical Biller / Collections

• Made and Received calls from Behavioral Specialists contracting and billing issues.

• Emailed, copied, and faxed authorizations and precertification information over to doctors.

• Paid doctors for psychological visits, Medicare claims using People Soft.

• Verified, and called insurance companies for authorizations / benefits for the doctors.

01/16 – 04/16 Worked at AmeriCares, Brooklyn, NY

Patient Records / Clerk Customer Service

• Printing MLTC’s filing and faxing patient notes over to insurance companies.

• Assisted with covering front desk receptionist areas, when needed.

09/06– 07/27/2015 NC Division of Water Quality, Raleigh, NC permanent 02/12/07.

Data Entry II / Customer Service

• Keyed annual residual land applications in BIMS for DWQ non-discharge program.

• Assisted with GW1’s entering data, CRM to calls and walk in for permit/applications.

• Entered data compliance and enforcement functions of the DWQ NPDES.

11/03 – 05/05 The Eye Institute and Laser Center, NY, NY

Medical Biller / Collections

• Code /bill for laser and botox procedures, then print HCFAs to mail out.

• Posted payments in Medical Manager, handled billing and collections.

• Front Desk, heavy phone, print daily reports, sent claims electronic.

04/03 - 12/03 Malillo & Grossman Attorneys At Law, Flushing, NY

Customer Service / Legal Assistant

• Typed up releases, closings, power of attorney, affidavits, and liens.

• Reviewed settlement/negotiations. Checked served and stipulations.

• Outbound calls from clients and insurance companies for disbursements.

• Estimated fees, use Dictaphone retrieve minutes and type up documents.

• Examined Legal, client, DMV, and Court Reporting fees for 10 lawyers.

04/01 - 10/ 02 Katharine Gibbs School, NY, NY

Customer Service / Enrollment Specialist

• Liaison CRM between college and students to ensure a successful process.

• Responsible for overall marketing contacting 100 – 200 appointments daily.

• Volunteered with job notifications, resume building, and housing.

04/96 - 04/01 SEIU/1199 National Benefit Fund, New York, NY

Accounts Receivable / Customer Service

• Prioritize documents, managed claims invoicing, and speed claims/coding.

• Reconciled accounts, ADP/SAP invoicing Payroll, 80,000 members monthly.

• Made accurate, timely payments of all members who paid union dues.

• Members Choice Representative assisting doctor and members with claims.

EDUCATION:

Goldsboro High School, Goldsboro NC Diploma 06/87

B.S Candidate New York Institute of Technology, NY 2004 – 2006

308 South Blount St. (416)

Raleigh, NC 27601

Home : 919-***-****

Cell : 919-***-****

******.*******@*****.***

Telzie M. Swinson

Contact this candidate