Customer Service Rep

Santita Jackson

**************@*****.*** 214-***-**** Lancaster, TX

SUMMARY

Seeking Customer Service Rep role with 9 years of experience, including direct customer service at State Farm Insurance. Skilled in providing prompt, accurate service, resolving inquiries, and managing transactions. Proven ability to handle money, educate customers, and resolve claims effectively. WORK EXPERIENCE

Walmart

Personal Shopper Mar 2021 - Present

• Efficiently select and assemble customer orders with accuracy, ensuring client satisfaction and adherence to company standards.

• Provide seamless curbside delivery service, promptly loading purchases into customer vehicles to enhance convenience and streamline shopping experience.

Ulta Beauty Distribution

Ulta Beauty Distribution Mar 2020 - Nov 2021

• Managed and organized inventory to ensure efficient product sorting for distribution.

• Executed packaging processes, preparing items for delivery with attention to detail and timeliness. Dollar General

Store Manager Jan 2017 - Feb 2020

• Managed financial transactions, ensuring accurate handling of money and secure depositing to financial institutions.

• Operated point-of-sale systems, providing efficient customer transactions and maintaining register accuracy. State Farm Insurance

Customer Service Agent Sep 2014 - Nov 2017

• Delivered efficient and courteous support, addressing customer inquiries and ensuring satisfaction with services.

• Informed clients on insurance policies, including modifications, coverage specifics, and billing procedures, enhancing their understanding of products.

• Investigated and finalized claims effectively, adhering to designated authority levels for resolution. EDUCATION

Justin F Kimball High School

Diploma

1999

SKILLS

Retail Management • Data Entry • Scheduling • Filing • Microsoft Word • Management • Organizational Skills • Microsoft Office • Customer Service Skills • Outlook • Multi-Line Phone Systems • Excel • Icd-10 • Insurance • Icd-9

• Salesforce • Windows • Typing • Customer Support • Zen-Desk • Aws • Active Listening • Empathy • Technical Proficiency • CRM Software Knowledge • Problem-Solving • Patience • Multitasking • Communication • Conflict Resolution

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