Customer Service Mental Health

Carole Lopez

** *********** ******, ********, ** 06106 860-***-**** w **********@*****.***

Objective:

A part time position at workspace. Working here enables me to use my strong interpersonal skills and problem-solving ability and contribute meaningfully to my surrounding and extended community.

Summary of Qualifications:

A hardworking and conscientious team player with excellent communication skills and a strong work ethic

Solid organizational/time management skills with demonstrated leadership qualities and attention to detail.

Customer service background with proven ability to effectively prioritize assignments and tasks.

Grasp new skills and concepts quickly and adapt to challenging or unexpected work situations with ease.

Experience maintaining confidentiality. Trustworthy and compassionate. Reliable and responsible.

Bilingual: Spanish/English (written and verbal); Competent using MS Word, PowerPoint, and Teams.

Public Speaking / Facilitator experience (The Panelist, 2022/2023 CT En Vivo Interviewee, 2022/2023).

Education:

CT State Manchester Community College, Manchester, CT

Associates in Science in Drug & Alcohol Recovery Counselor May 2024

Recipient, CEO Award (May ‘24)

Volunteer, Cougar Pantry (2022 - present)

Commencement Speaker (May ‘24)

Member, MCC Mental Health Coalition (23/24)

CEO Advisory Board (23/24)

Co-Chair, Alcohol/Other Drugs Education Group (23/24)

Member, MCC Wellness Council (23/24)

Student Leader, 4C’s Union (22-24)

MCC Foundation Board of Directors (23/24)

President, Student Government Association (23/24)

Chair, Campus Activities Board (22/23)

Senator, Student Government Association (22/23)

Secretary, Adults Students Network (21/22)

Guest Panelist, CHERE Foundation Conference (22/23)

Adult Education Center, Hartford, CT

GED 2019

Commencement Speaker (May ‘19)

Co-Chair, Student Government Association (18/19)

Fieldwork:

Root Center for Advanced Recovery, Manchester, CT

Internship II Jan – May 2024

Conducted breathalyzer and instant urine tests, processed toxicology orders and recorded results.

Learned/utilized SAMMS software system. Facilitated CBT groups. Managed front desk check-in process.

Internship I Sep – Dec 2023

Processed discharges, recorded discharge notes, completed/signed MARS 12 forms, performed periodic assessments. Facilitated various CBT group sessions in and English and Spanish. Implemented in person activities and conducted zoom groups.

Work Experience:

Wellness Center Aide, CT Sate Manchester Community College, Manchester, CT 2023 – 2024

Invited/welcomed students, provided resources regarding wellness and mental health, offered tours, provided relevant activities, worked with groups, academic program leads, and student clubs/organizations.

Student Representative, 4C’s Union, Hartford, CT 2022 – 2024

Organize rallies, gather student signatures for petitions, testify on the news/house of representatives, and build student committees.

Independent Distributor (World Team Status), Herbalife, Hartford, CT Jun 2020 – Present

Meet/greet clients, build clients’ portfolios, manage clients’ weight and measurements, coordinate workout weight loss/gain programs, assist with meal prep ideas. Facilitate “Fit Camp” groups. Manage inventory.

Package Handler, FedEx Ground, Windsor, CT 2016 – 2021

Handled packages (loaded and unloaded). Served as Shift leader. Trained new employees. Worked multiple shifts to further assist my team. Provided co-workers with public community assistance.

Contact this candidate