Project Management Specialist

SUMMARY

Seasoned Project Management Specialist with 8 years of experience, including direct project coordination at Allstate, ensuring timely, budget-conscious delivery. Skilled in developing project scopes, managing resources, and using Salesforce for account management. Seeking to leverage expertise in data analysis and stakeholder engagement to advance as a Project Manager.

WORK EXPERIENCE

• Analyzed and cleansed data sets, ensuring accuracy and integrity for project applications.

• Developed interactive dashboards and reports to visualize data, facilitating team collaboration and information sharing.

• Interpreted statistical data to uncover customer behavior trends, providing insights that informed stakeholder decisions.

Allstate

Project Management Specialist Oct 2022 - Jan 2023

• Managed cross-functional teams and collaborated with vendors to deliver projects adhering to time, scope, and budget constraints.

• Defined project scopes and objectives, engaging key stakeholders to establish project viability and alignment with business goals.

• Maintained and tracked project progress through comprehensive plans, utilizing Salesforce for effective management of accounts and sales operations.

COE Processing Mar 2022 - Oct 2022

• Conducted thorough investigations to identify and rectify billing discrepancies, ensuring the integrity and accuracy of financial systems.

• Processed billing operations and meticulously updated company records, upholding high standards of data management.

• Applied analytical skills to adjust customer account details, and efficiently posted payments, maintaining detailed financial documentation in compliance with confidentiality protocols. Open Enrollment Analyst Oct 2021 - Mar 2022

• Conducted comprehensive analysis of reports to identify and rectify discrepancies, enhancing the accuracy and utility of audit processes.

• Processed payment returns for customer overpayments, ensuring accurate account settlements.

• Executed policy terminations and cancellations in accordance with customer requests, maintaining compliance with company protocols.

Hamburg Sud

Import Specialist Jan 2015 - Feb 2021

• Assisted in customer document preparation for container release, ensuring compliance with terminal regulations.

• Managed customer order reviews and accurately entered data into the company's centralized system.

• Communicated effectively regarding delays, emergencies, and carrier schedule alterations to relevant parties.

• Facilitated coordination of logistics, including expedited orders, order modifications, and return processes while maintaining accurate shipping documentation.

Bright Healthcare

Data Analyst Jan 2023 - Jan 2024

' ***********@*****.*** 972-***-**** / Jacksonville EDUCATION

Florida Community College-Jacksonville

Associate of Arts, Psychology

SKILLS

Onboarding • Project Management • Management • Auditing • Critical Thinking • Accounts Payable • Data Verification • Competitive Analysis • Microsoft Outlook • Reduction (Complexity) • Microsoft Office • Construction

• Accounting • Auditing Standards • Billing • Data Entry

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