Customer Service Store Manager

Michelle Frieda

Goal Oriented,Experienced professional

Experienced in analyzing and processing insurance

claims, working closely with clients, and investigating coverage. Skilled in efficient documentation, review, and attention to detail for accurate claim processing. ****************@*****.***

803-***-****

Lexington, SC 29073

Work Experience

Underwriter

State Farm Insurance

November 2023 - February 2024 • Columbia, SC

• Evaluate insurance applications

• Analyze risk factors

• Determine coverage amounts

• Communicate with agents and clients

• Make underwriting decisions

• Utilize underwriting software

• Maintain accurate records

• Review financial documents

• Ensure compliance with regulations

Area Director

Maurices Piggy Park

June 2023 - November 2023 • West Columbia, SC

• Lead and develop a team of managers and staff

• Drive revenue and sales goals for each location

• Ensure compliance with company policies and procedures

• Implement strategies to increase customer satisfaction

• Oversee multiple locations within a designated area

• Monitor and analyze financial performance metrics

• Foster a positive work environment and company culture Assistant Store Manager

Circle K

February 2022 - June 2022 • Lexington, SC

• Responsible for assisting the store manager in daily operations

• Supervising store employees and providing leadership

• Ensuring excellent customer service and satisfaction

• Resolving customer complaints and issues in a timely manner

• Handling inventory management and ordering supplies

• Training new employees and conducting performance reviews

• Maintaining store cleanliness and organization

• Implementing company policies and procedures

• Driving sales and reaching revenue targets

• Assisting with scheduling and payroll

Merchandise Manager

Dollar Tree

November 2021 - February 2022 • Columbia, SC

• Responsible for overseeing the selection and purchase of merchandise

• Develop and implement strategies to increase sales and profitability

• Analyze sales data to optimize inventory levels

Claims Adjuster

Core specialty insurance

August 2021 - November 2021

• Analyze and process insurance claims efficiently

• Work with policyholders to gather necessary information and documentation

• Review and investigate claims to determine coverage Fulfillment Coordinator

Belk's

October 2020 - April 2021 • Columbia, SC

• Managing inventory levels to ensure timely order fulfillment

• Coordinating shipment schedules to meet delivery deadlines

• Maintaining accurate records of incoming and outgoing orders Sales Manager

Austin Express Auto Sales

April 2002 - March 2017 • Austin, TX

• Lead a team of sales representatives to exceed monthly sales targets

• Develop and implement sales strategies to drive revenue growth

• Establish and maintain relationships with key clients and vendors

• Analyze sales data and market trends to make informed business decisions

• Provide exceptional customer service to ensure customer satisfaction

• Train and onboard new sales team members

• Collaborate with marketing team to create effective advertising campaigns

• Negotiate and close sales deals with potential customers

• Monitor and report on sales team performance

• Stay current on industry trends and competitors' strategies Education

Wyndham Schools

GED

January 2014 - Present • Austin, TX

Skills

Decision Making Stocking Inventory Time Management Active Listening Persuasive Speaking Multitasking Safe Food Handling Conflict Resolution Cash Management Shipping and Receiving

Traits

Credible

I am truthful and believable.

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Friendly

I am cheerful, kind, polite, and interested in what others have to say. Accountable

I take responsibility for my actions and follow through on my promises. Dedicated

I am committed to the company"s success and loyal to the people and things I believe in. Volunteering

Reflections fellowship

Volunteer time as well as take up food and clothing donations for the needy January 2023 - February 2024 • Lexington, SC

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