Customer Service Human Resources
Resume:
Atembai Kah Ngong
Address : **** ** **** *****,
Fairburn,GA,30213
Email: **********@*****.***
Cell : 404-***-****
Professional Summary:
Dynamic and results-oriented Human Resources professional with a comprehensive background in business management, legal studies, and entrepreneurship. Possessing a BSc in Management and multiple diplomas in various business disciplines, I bring a robust skill set in strategic planning, financial management, and HR development. With international experience in the Philippines, Singapore, Japan, and China, I am adept at navigating diverse cultural landscapes and driving organizational success. Eager to leverage my expertise to contribute to a forward-thinking organization in the United States.
Skills:
● Human Resources Development
● Business Management
● Strategic Planning
● Financial Management
● Customer Service
● Relationship Management
● Communication
● Active Listening
● Empathy
● Patience
● Problem-solving
● Time Management
● Adaptability
● Persuasion
● Positive Language
● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Professional Experience:
Customer Service Representative
Evergreen African Store, Austell, GA July 2024 – Present
● Greet customers and ascertain their needs.
● Provide product and service information to customers.
● Process customer orders and payments.
● Resolve customer service issues in a timely and efficient manner.
● Maintain customer records and accounts.
● Monitor customer feedback and suggest improvements.
● Assist with product displays and merchandising.
Customer Service Representative
Sagawa SA, Tokyo, Japan April 2021 – April 2024
● Processed customer transactions, including money orders, stamps, and other postal services.
● Sorted and distributed incoming mail.
● Prepared outgoing mail for delivery.
● Collected payments for postal services.
● Assisted with the preparation of bulk mailings.
● Provided customer service and support.
● Assisted with the stocking of post office supplies. English Teacher
Kids Duo International, Tokyo, Japan February 2018 – March 2021
● Planned and delivered dynamic English lessons to students in 9th and 10th grades.
● Differentiated instruction to meet the diverse needs of students and accommodate various learning styles.
● Fostered a positive and inclusive classroom environment that promoted student engagement and participation.
● Implemented technology tools and resources to enhance learning experiences.
● Developed and maintained relationships with students. Sales Marketer
Nexttel, Douala, Cameroon June 2015 – January 2018
● Crafted successful marketing and sales plans that led to a 10% increase in customer acquisitions.
● Increased sales by 15% year-over-year through comprehensive analysis of industry trends, competitor activities, and customer needs.
● Developed and executed complex digital marketing campaigns that improved customer engagement by 20%, resulting in a higher conversion rate.
● Streamlined customer service operations and improved customer satisfaction by enhancing process and workflow efficiency by 35%.
Education:
Bachelor of Science in Management
University of Buea, Cameroon
Certifications:
● Diploma in Business and Legal Studies
● Diploma in Modern Economics
● Diploma in Managing Personal Finance Debts
● Diploma in Three Facets of Business
● Diploma in Business Management and Entrepreneurship
● Diploma in Human Resources
Languages:
● English (Fluent)
● French
Interests:
● Business Development
● Financial Literacy
● Human Resources
Contact this candidate