Customer Service

CURRICULUM VITAE

HEARTWILL LARTEY

POSTAL ADDRESS : P.O. BOX 7,

St. Joseph Anglican Church,

Prampram.

PHONE NUMBER : 055******* / 054*******

E-MAIL ADDRESS : ***************@*****.***

MARITAL STATUS : Single

PERSONAL PROFILE

Dynamic and results-oriented person with a Bachelor of Arts in French Education. With experience in educational settings and the communications industry, I possess excellent communication skills, attention to detail, and a dedication to organizational success. Proficient in English with a conversational level in French, I am enthusiastic about leveraging my diverse skill set and experience to contribute effectively to a forward-thinking organization.

EDUCATIONAL BACKGROUND

Bachelor of Arts in French Education University of Education, Winneba (UEW) 2019 - 2023

West African Senior School Certificate Examination (WASSCE) Akwamuman Senior High School 2015 – 2018

EXPERIENCE

National Service

National Communications Authority (NCA)

Human Resource Division

November 2023 – present

Duties :

Assist with the coordination of meetings, training sessions and other programmes to ensure proper organization and less disruption.

Ensure proper records management in order to organize and safeguard records efficiently.

Coordinating correspondence related-task to ensure effective communication in order to meet deadlines.

Conducting research on HR best practices, industry trends and new HR technologies

Gathering feedbacks from employees for performance improvement

Assist with summary of mid-year and End-of-Year Performance Appraisals.

Intern Teacher

Kinder-Paradise, Abia

November 2022 - April 2023

Duties :

Tutored Basic 7 students in French on “faire connaissance”.

Monitored submission of assignments to ensure that they are coming in on time.

Supervised other classes during teacher’s absence to ensure orderliness and a safe classroom.

Sales Associate

V-Pub and Entertainment Consult, Prampram Lower

October 2018 - August 2019

Duties :

Handled payments by guiding and providing efficient and reliable payment processes for customers to ensure that all payments are completed

Provided customer service by ensuring the needs of customers are met effectively and efficiently.

Coordinating inventory management in order to maintain accurate stock levels and meet demands efficiently.

Managing and coordinating client-related events

COMPETENCIES

1.Communication Skills

oExcellent communication skill

oConversational proficiency in French

oProficient in customer service

2.Technical Skills

oProficient in Microsoft Office suite

Intermediate skills in Word and Excel

Introductory knowledge of PowerPoint

3.Teamwork and Collaboration

oStrong teamwork abilities

oOpen-minded and receptive to others' opinions

QUALITIES

1.Interpersonal Relations

oGood interpersonal relations

2.Personal Attributes

oPunctual and time-conscious

oResilient and dedicated

HOBBIES

Reading

Cooking

Braiding

REFERENCES

NAME : Mr. Richmond Laryea

JOB TITLE : Deputy Manager, HR

COMPANY NAME : National Communications Authority (NCA)

CONTACT INFORMATION : +233-***-***-***

E-MAIL ADDRESS : ********.******@***.***.**

NAME : Mr. Samuel Ofori

JOB TITLE : Head Master

COMPANY NAME : Kinder-Paradise School

CONTACT INFORMATION : +233-**-***-****

NAME : Mr. Ishmael Darpoh

JOB TITLE : Manager

COMPANY NAME : V- Pub and Entertainment Consult

CONTACT INFORMATION : +233-**-***-****

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