Project Manager Customer Support

** ******* **

Henderson, NV

309-***-****

****.*.*******@*****.***

Dave DeMeyer

OBJECTIVE

Dependable, hard-working Project Manager who brings 10+ years professional experience. SKILLS

Project management- current focus on Waterfall methodology but familiar with Agile/Scrum methodologies. IT support, technical writing, contract processing in CRM & SalesForce, team building, various web language/coding, hardware/software support, customer support

EXPERIENCE

BloxDigital, Moline IL — Sr. Project Manager

September 2009 - PRESENT

● Progress through all phases of project management

● Generate extra revenue by soft-selling products during PM process

● Yearly average of 30 major/50 minor project completed BloxDigital, Moline IL — Client Support/ Tier 2

December 2007 - September 2009

● Customer support for clients

● Helped train/mentor new CS agents

● Train customers on Townnews products

Steffani (Formerly TechTeam), Davenport IA — Tier 2, Sr. Support Technician/ Jr. Project Manager

August 2005 - December 2007

● Traveled on site to clients to gather deliverables for future business

● Train new hires on specific client software and hardware

● Write knowledge documents - both front-facing and internal

● Provide exemplary customer support

EDUCATION

University of Iowa, Iowa City IA

1998-2003

Major: History

Minor: Business Administration

Scott Community College, Bettendorf IA

1999-2000

Associate of Arts

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