Customer Service

LEANA PARHAM

**** ****** ****** ** *******, GA **311

SUMMARY OF SKILLS

470-***-**** *************@*****.***

• Ability to plan and organize work areas to enhance efficiency

• Well-organized and highly efficient working in a multi-tasking dynamic environment

• Extensive experience in providing excellent

customer service

• Possess excellent communication and interpersonal skills

• Superior communications skills in dealing

with customers and co-workers

• Experienced working with the public in a

fast-paced work environment

• Work well under pressure as part of a team

and to meet deadlines

• Responsible, efficient, and flexible

EMPLOYMENT HISTORY

Arby’s Atlanta, GA

Cashier Dec 2023-Present

• guests fast, friendly, and clean service

• Maintain inventory

• Operate cash registers

• Maintain the overall appearance and cleanliness of the restaurant

• Provide excellent guest service

Rooms to Go Forest Park, GA

Warehouse Personnel Aug 2022-Oct 2022

• responsible for packaging, wrapping, and loading furniture purchases for customers

• Arranging furniture within the showroom at the direction of designers and managers

• Checked in customers picking up orders

Nam Dae Mun Morrow, GA

Cashier Nov 2020-Jan 2021

• Operate the cash register, scan items, and process payments

• Answer customer questions and provide them with directions to the desired aisle

• Assist with keeping store organized by returning products not wanted by customers to their correct areas.

Allied Universal Atlanta, GA

Security Guard (Temp) Dec 2017-Feb 2018

• Called police or fire in cases of emergency, such as fire or presence of suspicious person

• Patrolled all areas of the property and operated alarm systems and the fire safety system

• Completed a shift summary daily, activity report and maintained confidentiality of all security property reports

• Notified appropriate individuals in the event of accidents, attached or other incidents

• Informed and warned patrons of rule infractions such as smoking and loitering

• Monitored and controlled entrances and exits to and from assigned firm’s premises in order to prevent unwanted/unauthorized attendance

FedEx Atlanta, GA

PACKAGE HANDLER (PT) Mar 2017-May 2017

• Sorted and collate mail/packages

• Unloaded incoming shipments and load outgoing shipments

• Prepared and wrapped sorted mail in preparation for shipping

• Ensured mail room is adequately stocked with mail/shipping supplies

• Responsible for lifting packages weighing 25-70 pounds

• Stacked items in storage facility

Stone Mountain Park Stone Mountain, GA

ATTRACTIONS TEAM MEMBER (Seasonal) Nov 2015-Feb 2016

• Ensured safety of all persons attending the park

• Maintained common areas of the park to ensure cleanliness at all times

• Made sure that all patrons were strapped into their rides

• Provided excellent customer service and direction to guests

• Assisted with making sure that the ride was always operational EDUCATIONS

Ultimate Medical Academy

Healthcare Technology and systems Online

Paine College Augusta, GA

General Studies

Northside High School Warner Robins, GA

HS Diploma

Year Up

Cyber Security Atlanta, GA

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