Service Rep Customer

EXPERIENCE

LINCARE (A LINDE COMPANY)

JUNE **, **89 TO CURRENT (35 YEARS)

Currently serving in the position of Regional Healthcare Services Manager for the Midwest. Previous Positions: Center Manger (Evansville IN and Vincennes IN), Respiratory Therapist Service Rep, Customer Service Rep, Senior Service Rep, and Service Rep Current training responsibility include: Oxygen fill plant oversight, Center Manager and staff training on compliance to policies and regulations as they pertain to FDA, DOT, BOP, company policy, Safety, and Accreditation organizations. Specializing in FDA quality control, PAP Tech program, as well as oversee Healthcare specialist trainings on ventilators, oxygen systems and high-tech equipment.

Inspection responsibilities include internal FDA, facilities, vehicle, HiPAA, safety and ergonomics, patient charts as well as assist with Local, State, and Federal inspectors. Vehicles, current and Future Store location assessments and layout plans.

Safety management: Review/evaluate incidents and put out safety notices to region. Coaching/investigating and retraining when incidents occur to ensure policies are known and followed. These are based off current events, weather conditions, and Dashcam reviews. Ergonomic trainer and new location pre/post set up inspections.

Clinical Resource: For Region, Area, Center Managers, Healthcare staff, and Service Representatives on policy, regulations, and equipment/patient assessments.

Region fleet management: relocating (and transporting) vans, accident investigations, Vehicle inspection and staff training, and post-accident reviews (lessons from incidents). Assist Area and Center Managers on reviewing and coaching of DriveCam incidents. Maintenance cost reviews for repairs.

EDUCATION

CALIFORNIA COLLEGE OF HEALTH SCIENCES, SAN DIEGO, CA. Completed Respiratory Therapy Program November 1997

Graduated Sullivan High School 1986

GOALS

HAVE A STRONG INTREST IN SAFETY AND EDUCATION

REDUCE NUMBER OF ACCIDENTS VIA FIELD EDUCATION VIA:

Field work (Boots on ground assessments)

Review and training of staff

Working liaison relationship with local offices and Headquarters

Increase the corporate presents and support in the local offices

Accident/Incident reviews to learn and prevent reoccurrence.

Pursue a “self-policing” & “personal responsibly” agenda in offices and with Service staff

PETER C. CRASHER RCP-CRT

REGIONAL HEALTHCARE SERVICES MANAGER (MIDWEST)

2040 EAST DALLAS DRIVE

TERRE HAUTE, IN 47802

EMAIL: **********@*****.***

PHONE: 812-***-****

OBJECTIVE

Adaptable professional with 35 + years of experience and proven knowledge of conflict resolution and customer needs assessment. Aiming to leverage my skill set to successfully work in an Operations/Safety education role.

SKILLS & ABILITIES

Certified Respiratory Care Therapist 1997, SMITH Training since 1989, Knowledge of Liquid Oxygen equipment, FDA regulations, DOT regulations, Mechanical background, PowerPoint, and Teams meeting presentations, as well as in person classroom instructor and training programs. Oxygen transfill plant oversight and trainer. Accident invistigatons and Lesson from Incident trainings. Compliance investigations and experience in chart audit reviews.

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