Gate Agent Night Auditor

Jessica Pomerleau

**** ********* *** *

Brooklyn Park, MN

763-***-****

*******.*********@*****.***

Objective

Looking to join an organization that is in need of an individual with a strong work ethic, integrity and determination to succeed.

Qualifications

Delta Global Services Mpls/St Paul, MN

Gate Agent 5/2104-Current

- Manage oversold flights

- Upgrade seating according to class of fare

- Validate travel documentation such as passports and Visa’s

- Help passengers with disabilities

-Trainer for Delta Term

-Trainer for new agents on all aspects of performance of a gate agent

Northwest Airlink Eagan, MN

Gate Agent Coordinator 09/2004-12/2005

-Board Flights and rebook misconnecting or canceled passengers

-Drive Jet Bridge to aircraft to deplane and board flights

-Supervise an average of ten gates and agents loading and unloading aircraft

-compensate passengers who are mishandled

Northwestern Travel Management Maple Grove, MN

Corporate Travel Agent/Office Support 01/2001-7/2002

-Preformed accounting refunds, voids and exchanges on airline tickets for clients including Xcel Energy, St Paul Companies, Arbitron, ext.

-Supervised 25 telecommuters aiding them in all office needs, questions and concerns.

-Expedited important documents daily to clients and the Airline Reporting Center via Fed-Ex and Airborne

-Learned multiple computer programs and data processing

- Booked Corporate passengers to their destinations in a precise and timely manner

Education / Classes

Anoka Ramsey/ St Cloud State University Coon Rapids, MN

Community Psychology 2010

North Hennipen Comm. College Brooklyn Park, MN

Microsoft Office Specialization Certification 2004

The Travel Academy Bloomington, MN

Associate Travel Certificate 1999

Contact this candidate