Pharmacy Technician Customer Service
Resume:
Jodie Cleaver
Chandler, AZ *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Jamestown Apartments
Medallion Management, Inc. - Kalamazoo, MI
January 2022 to May 2023
I was the resident manager. I was responsible for leasing, communication with tenants, and I was responsible for getting repairs and complaints handled. I had a very good relationship with my tenants, and many were sad to see me leave. I helped improve these apartments in many ways, both structurally, economically, and also the relationship with the tenants. Certified Pharmacy Technician
Thunder Bay Community Health Service - Onaway, MI
December 2018 to May 2023
Currently State Certified in the state of Michigan as a Pharmacy Technician. People person, self motivated, entering prescription, filling prescriptions with the correct medication, mixing and compounding when needed, Microsoft, centricity, phone skills, transferring in and out prescription. Improving Over the Counter Medication sales. Improving prescription month count. Handling money and register sales. Assistant Store Manager
WALGREENS - Onaway, MI
May 2006 to September 2018
Estimate consumer demand and determine the types and amounts of goods to be sold. Confer with company officials to develop methods and procedures to management position where I can utilize
increase sales, expand markets, and promote business. My ten year’ s of experience in retail sales I established and implement policies, goals, objectives, and procedures for managment to contribute their department. Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Enforce safety, health, and security rules.
Assign employees to specific duties.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Instruct staff on how to handle difficult and complicated sales. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level. Schedule for Front End Employees and Pharmacy Employees based on budget needs. View Key Profit Summaries Daily to set daily goals for Team Members. Engage Team Members, Focus on Extraordinary Customer Care. Assistant Manager
FAMILY VIDEO - Cheboygan, MI
March 1996 to October 2005
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Jodie Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, Cleaver promoting or firing workers when appropriate. Assign employees to specific duties.
Enforce safety, health, and security rules.
Education
Some College
High school diploma or GED
Skills
• Pharmacy technician experience
• Computer skills
• Customer service
• Supervising experience
• Motivational interviewing
• Microsoft Office
• Data entry
• Medical billing
Certifications and Licenses
Pharmacy Technician Certification
PTCB Certification
Assessments
Working with MS Word documents — Proficient
September 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Business math — Proficient
September 2021
Using basic math to solve problems in a business context Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
General manager (hospitality) — Proficient
September 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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