Human Resource Retention Specialist

Tawandya L Weathersby

PO Box ******, San Antonio, TX 78270 601-***-**** ********@*****.***

Objective

Highly motivated individual who is seeking to obtain a full-time position that will develop into growth, leadership, and longevity.

Education

MBA DECEMBER 2018 BELHAVEN UNIVERSITY

Major: Business Administration

Minor: Accounting

Related coursework: Human Resource

BHA DECEMBER 2016 SCHOOL

Major: Health Information Management

Minor: Human Anatomy and Lab

Related coursework: Biology

Skills & Abilities

MANAGEMENT

Leadership/Management

Organizational

Administrative/ Clerical

Computer Applications (Word, Excel, PowerPoint, Access, etc.)

Experience

ACCOUNT SPECIALIST 1 JPMORGAN CHASE JANUARY 2024 - PRESENT

Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.

Communicates with customers in a metrics-driven environment.

Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.

RETENTION SPECIALIST CHARTER COMMUNICATIONS MAY 2023 - OCTOBER 2023

Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, and connections, etc.

Answers telephones, routes the calls, takes messages, and/or provides information in accordance with

department or company policy while answering general information questions as required.

RETENTION SPECIALIST (REMOTE) GLOBE LIFE INSURANCE SEPTEMBER 2021 – MAY 2023

Handle incoming calls on a multi-line phone system and direct them to the correct staff member while

answering general information questions as required.

Answering questions regarding coverage, premium and other policy information.

Recording policyholder information for reporting and transactional purposes.

Contact this candidate