Customer Service Representative

GOLD MATTHEW

****************@*****.*** 346-***-**** Cypress, TX 77429

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working

environment. Successfully works as part of team to reach personal and business goals. Known for successfully

handling escalated customer support issues.

Skills

¢ Appointment Scheduling

* Account updating

Experience

Union Bank Abuja Nigeria, FCT

Customer Service Representative

12/2019 - 06/2023

D and David’s Travels Abuja Nigeria, FCT

Travel Consultant

03/2021 - 05/2023

Education and Training

Salem University Nigeria

Bachelor of Science in Biochemistry

07/2021

* Inbound and Outbound Calling

* Call Management

Gathered customer feedback through surveys and used the data to

improve customer service.

Resolved complex problems by working with other departments

to provide solutions that meet customer needs.

Answered customer inquiries via phone, email, and chat.

Created itineraries for customers, including flight bookings, car

rentals and hotel reservations.

Provided excellent customer service in a fast-paced environment.

Assisted customers in making changes to existing itineraries or

canceling trips.

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