Front Desk Office

Obtain a challenging position which coud effectively utilize my skills,knowledge and abilities.

CO R E CO M P E T E N C I E S

- Decision making & Communication

skills.

- Reporting & Documentation.

- Planning & Organization skills.

- Negotiation skills, Problem

analysis.

- Teamwork, Adaptability and

Positive thinking.

- Technical Skills and

upgrading by learning new

things.

AC A D E M I C DE T A I LS

M.B.A from NIBM University in

2014.

B.B.A from EIILM University in

2011

12th Science from

R..V.S.R.College(Karnataka state

board) in 2007.

10th from R.V.S.R

School(Karnataka state board in

2005.

PE R S O N A L DE T A I L S

Date of Birth: 01st June 1987

Languages Known: English, Telugu,

Kannada & Hindi.

Address: No:288 Doddathoguru,

Velankani Circle, Panchayat road,

Electronic city,Bangalor-560100.

PR O F I L E SU M M A R Y

Proven capability to improve operations, impact business growth

& maximize profits through achievements in facility management, cost reductions, internal control & productivity improvements

Proficient in structuring & shaping client engagements and solving complex client challenges

Collected data facts, data mining analysed these to find root cause of business problem and forwarded the key findings to the management

Analytical and quality-oriented professional with an eye for detail

An Enthusiastic person with highly motivated and leadership skills, having experince in the above mentioned areas. BR I E F OV E RV I E W

Helpdesk, Meeting room management

Housekeeping & Front office operations

Concierge and Travel desk management

General management

Waste management

Employee health & safety management

OR GA N I Z A TI O N A L EX P E R I E N C E

Role: Guest service associate

Responsibilities:

● As a GSA in the Front Office did multiple jobs,working in Concierge,Front Desk,Instant Service,Business Center,Shopping Center(Aum Shop).

● The Concierge Team Assisted the Guest with Luggages,Tourist places,Restaurants,Malls.

● In the Front Desk Team Assisted the Guest in the Check In Process,After checking in myself, I took the Guest to Room and explained the features of the room and the Hotel Facilities.

● As a GSA in Front Desk Handled the Guest Complaints,Queries.If unable to solve complaints or queries Escalates to Duty Manager Immediately.

● Assisting the Guest with Foreign Exchange (currency exchange).

● Assisting the Guest in Checkout and taking the Feedback about their Stay.

● In the Instant Service taking the Request and Complaints of the Guest,sending the TRITON message regarding the same to the Concern Department.

Ashok Gaddi

E-mail: ************@*****.*** ~ Phone: +91-895******* Lalit Ashok Bangalore March 2014 – July 2015

● Assisting the Guest with Wake up calls and FAX.

● In the Business Center Assisting the Guest with Photocopy,Printouts,Meeting rooms.

● In Shopping center Assisting the Guest with gift items,postal cards,etc and billing the same in the front desk.

● Attended the Fire safety training.

● As per SOP (Housekeeping) thorough checking of the room cleaning,amenities placement and make sure the features of the room works well or else escalate to the concerned team. Role: Guest service associate

Responsibilities:

● Taking the Contingency reports.

● Taking the C/in’s and c/outs of the day.

● Preparing the Registration card, Key cards, Cheers coupon, for the VIP arrival for the day.

● Assigning the rooms for the arrivals according to preference.

● Following the due out rooms for the day after the departure timing.

● Checking the mail and reverting to Duty manager or to the Guest on any request.

● Following up for the log points and also handling the cash in the Front desk.

● Handling the Guest queries and complaints and follow up for the same till solved.

● Assisting the Guest with Foreign Exchange (currency exchange).

● Tallying the departure bill folio with the opera departure report.

● Doing the bucket check against the guest inhouse report.

● Doing the Credit card reconciliation, tallying EDC report to opera report.

● Handover the Log book points and cash to the next shift.

● As per SOP (Housekeeping) thorough checking of the room cleaning,amenities placement and make sure the features of the room works well or else escalate to the concerned team. Role: Facilities Executive for Nikad India pvt Ltd – Infosys Limited Responsibilities:

Responsible for managing all aspects of day to day activities in Frontoffice & housekeeping.

Supervising the Helpdesk/Mailroom Operations, Housekeeping & Event management . Key Result Areas:

Handling c/in & c/out of the day.

Checking the Email and reverting to the important concerned mails.

Handling the guest request and complaints.

As per SOP (Housekeeping) thorough checking of the room cleaning,amenities placement and make sure the features of the room works well or else escalate to the concerned team.

Training the team as per SOP Grooming, Body language, chemical usage in cleaning and waste management. Role: Facilities Executive for Deutsche Bank India Ltd. Responsibilities:

Responsible for managing all aspects of day to day activities in operations & housekeeping. Highlights:

Acted as a core team member of Workplace events such as Front office and housekeeping Team.

Back up of facility manager during absence.

Delivering high productivity and quality.

Adhering to data quality, accuracy, timeliness and completeness as per company standards for the clients. Novotel and IBIS Techpark hotels, Bangalore July 2015 – April 2017 Nikad India Private Limited, Bangalore May 2017 – July 2020 Tenon India Private Limited, Bangalore Nov 2021 – March 2022 Role: Senior Operations Executive for Tenon Facility Management India Pvt Ltd. Responsibilities:

Responsible for managing all aspects of day to day activities in operations & Human Resources. Highlights:

Doing On-Boarding for the employees, taking care of Offer letter, Resignation, ESIC Card and communicating through E-Mail to Compliance team if any query related PF.

If any salary discrepancy of the employee, Checking with payroll & Finance team.

Prepare for Client bills, Imprest (Expenses), Uniform physical stock of the employee.

HK Material indent requirement of Client on request raising PR and communicating with Vendor to deliver within TAT.

Preparing the MIS Reports for the Clients.

Once the HK Material Deliver to the Client after confirmation on Delivery challan will do GRN for the vendor payment.

IntouchCX India Private Limited, Bangalore Feb 2023- August 2023 Role: Admin Executive

Responsibilities:

HK Manpower handling and deploying on shift.

Handling Cafeteria,Maintenance,STP and OWC.

Handling on procurement of HK Material,Chemicals,Stationery,Grocery and medicines.

Follow up on cleanliness of Workstations and Restrooms with the supervisors.

Doing property rounds,Noticing SNAG Points and follow up for the same. IDS Next Business Solutions Pvt Ltd, Bangalore August 2023- Presently working Role: Executive – Customer Success

Responsibilities:

Everyday need to keep in touch with Client through Touch-base Phone call, Do follow up on any issues with Application and need to work and rectify the issue on same.

If there is no any issues with Application, Need to drop an E-mail for same to client and in case in future if any issue arise need to ask to keep in touch.

In case issues of Application is more on client request of AMC need to visit the property to work on the issues with Application.

Everyday need to send the Activity report to the Reporting Manager on the attended issues. Extra Curricular Activities:

Certificate for best performance in KARATE.

Interested in sports (kabaddi, co-co, and cricket).

Award for scoring 98/100 in kannada subject in PUC. I hereby declare that the information provided is true to the best of my knowledge. Place: Bangalore. Sincerely,

Date: - - - 2022 Ashok Gaddi.

Tenon Facility Management India Pvt Ltd, Bangalore March 2022 – Dec 2022

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