Customer Support Technical
Resume:
Billy D. Smith
Detroit, MI *****
************@*****.***
OBJECTIVE
Seeking a position within the fields of Business and Information Technology that will allow me to utilize my vast skills and talents,
QUALIFICATIONS
Have extensive training and on the job experience troubleshooting system configurations, Bachelor's degree in a computer related field Good planning and organizational skills *Strong understanding of Windows PC clients and peripherals, including web cams, and microphones, web browsers and browser plug-ins (like Flash)*Strong understanding of client/server
Environments *Good communications skills (both oral and written) Secondary Skills:
Networking basics, including TCP/IP, DNS, routing, latency, bandwidth, etc*Understanding of networking technologies (such as proxy servers)
Project Management and Help Desk Support
Analytical skills and Professional Communications
Have over 10 years working with computers, networks, Topologies, LAN and WAN servicing clients from all professions which includes, Police, Fire and Medical institutions.
Have 5+ years working in the administrative and legal fields, backing up servers, working in the mail room for companies such as Honigman Miller Swartz and Cohn contracted through Ruth Paradise Temporary Services
Writing professional correspondence letters and memos and verifying and Data Analysis PowerPoint Presentations which illustrates what security measures are best for company security protocols
Installing and configuring Peripherals and Computer components (Printers, Webcams and Fax Machines)
*Primary Skills
Vast knowledge on various software programs such as Microsoft Office 2003 - 2010, Novel NetWare, Borland Enterprise, C++ Programming, Unix, Linux, Adobe Illustrator, Java C and C++ Programming languages, VPN, Citrix, Remote Desktop Management, Visio and Visual Studio. Also have experience with using IPX and PBX multi-line phones and Faxes, running and setting up spreadsheets, databases and presentation programs.
I was in charge of running the office at the Motown Museum, performing hardware and software installation, computer maintenance and Troubleshooting computer related issues.
EMPLOYMENT HISTORY
Manager 06/2005 - 12/2010
Detroit Computer Repair and sales, Detroit, MI
Computer Support Specialist (Contractor) - Drove around Metro-Detroit servicing and installing networks for major companies such as Apex Radiology. Was also responsible for the installation and configuration of hardware and software components for Doctors who were new to the state of Michigan.
Worked with the Detroit Police Department and U.S Marshal Service installing and upgrading operating systems for individuals this also included virus removals. Provided various clients with upgrades (Windows XP to Windows 7); Migrations, Data Backups, Helpdesk Support and Problem Solving Major to minor issues which include Installing Webcams and Peripherals, DNS Resolution, printer repair installation and configuration.
Configured topologies (Servers and Clients), Router Configurations; (Cisco and Windows); Configured UNIX Machines (Linux 7.2 and older) Apple and Unix Machines.
Provided computer Hardware and Software Support, Data Backup, Software Installation, Customer service and Scheduling, Customer care and Quality Assurance Managed Employees to ensure adequate service and Quality Assurance.
Tutor (Internship) Unpaid, 03/2007 - 11/2007
Integrated Information Services Troy, MI
Trained 15-20 students for the Microsoft and Cisco Certifications, provided support for servers, installed and backed up System Tapes for Servers.
Trainer, Level 1 Helpdesk Support 05/1999 - 03/2004
Manpower, Southfield, MI
Provided temporary services to various companies contracted through Manpower Professional Staffing which included, but not limited to Technical Support, Light Industrial and Administrative Support. Some of the software used included, Microsoft Office (Word PowerPoint Excel and Access)
Provided Helpdesk Support implementing and installing On Star Platforms for senior engineers.
Installed, configured and maintained company servers using Windows 2003
Network Configurations, LAN/ WAN TCP/IP Router Configuration, Mesh and Star Topologies,
Implemented Security Protocols Firewalls and Virus Scanning Software
Computer System Design, analysis and Migrations.
Network Configurations and Troubleshooting.
General Clerical / Mail Room Clerk, 04/1996 - 11/1998
Ruth Paradise Temporary Services, Detroit, MI
Contracted through Ruth Paradise as an Assistant for Honigman Miller Swartz and Cohn, I was responsible for delivering, sorting mail throughout the law firm, providing administrative and second-level support for lawyers and Legal Secretaries throughout the firm.
EDUCATION
Associates - Computer Science/Liberal arts
Colorado Technical University, CO (2008)
Bachelors of Science / Business Management -
Information Systems Management
Colorado Technical University, CO (2010)
Masters Information Security
Colorado Technical University, CO (2012) Completion
CERTIFICATES / LICENSES
CDL B/P air brakes Michigan Secretary of State, MI
Accounting Colorado Tech University, CO
MCP Microsoft, MI
A+ Pro-Metric and Pearson VUE, MI
HONORS AND ACTIVITIES
Activities Include, Youth Outreach, volunteering with neglected and abused children at my church and assisting the elderly in my neighborhood and also serving on the benevolence committee with Trumbull Church of Christ for three years.
References and Transcripts: Available Upon Request
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