Customer Service Representative

CUSTOMER SERVICE

JOCELYNN

CHACON

CONTACT INFORMATION

************@*****.***

**** **** ****** **** *** 4518

806-***-****

SKILLS

LANGUAGES

Spanish Intermediate

OBJECTIVE

Orderly and committed customer service receptionist offering over five years of solid skills in customer relations and resilience to handle challenges of fast- paced professional and aviation environments.Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. EXPERIENCE

FLIGHT AGENT

2022 - 2023

Business Jet, Dallas, TX Keeping track of flight schedules, cancelations, and delays to ensure that customers are notified of any changes to their itineraries Resolving customer complaints and helping them with concerns or problems Processing refunds, requests for transfers, or other ticket changes Explaining travel rules and regulations to customers, including baggage fees, security screenings, and visas requirements Providing information to passengers about flight times, gate changes, delays, and other pertinent information CUSTOMER SERVICE REPRESENTATIVE CUSTOMER SERVICE

Truman Arnold Companies. 2019 - 2021

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. PHYSICAL THERAPHY STUDENT AIDE

Jocelynn Chacon.

Jocelynn Chacon, FRIONA, TX Responsible for training and supervising new physical therapists and assistants. Recorded detailed prognosis, treatments, and progress notes in patient charts. Taught patients the proper usage of wheelchairs, crutches and prosthetic devices.

FRONT OFFICE RECEPTIONIST

Legal Aid of Northwest Texas. Amarillo, Texas Feb 2024 - Present Providing support for the entire office with both staff and clients. Answering client calls also returning voicemails and scheduling intakes. Maintain a phone log, visitor log and schedule office meetings. HAIR STYLIST, NAIL TECHNICIAN

Cookie Cutters . Dallas, Texas 2022 - 2023

* Hair Stylist and Nail Technician

- Specializes in cutting, styling, coloring, and treating hair. Provided services to both children & adults.

- Listening to my clients and figuring out what they want.

- Manicures and Pedicures.

EDUCATION

HIGH SCHOOL DIPLOMA

South Plains College.

COSMETOLOGY

Vocational School. South Plains College - Levelland, Texas 2016 - 2017 Expiration date January, 2026

Friona High School.

REFERENCES

Isaac Robles, Line Service Technician, Amarillo, Texas - 806-***-**** Relationship: Supervisor Trainer

Pricilla Lopez, Flight Line Agent, Dallas, Texas - 469-***-**** Relationship: Supervisor Trainer

Ines Rocha Customer Service Manager, Dallas, Texas - 214-***-**** Relationship: Manager

Orderly and committed customer

service receptionist offering over five

years of solid skills in customer

relations and resilience to handle

challenges of fast-paced professional

and aviation environments.Comfortable

working alone or with teams to

accomplish on-time and accurate

clerical tasks.

Contact this candidate