Information Technology Customer Service

Jay

West

E. ******@*****.***

C. 661-***-****

**** ********* ***** ******, *******, CA 93561

Experience

Versatile hands-on IT professional with 15+ years of information technology, security and networking experience working in healthcare settings, field operations and department of defense. Exceptional communication, problem solving, compliance, risk mitigation, networking, and 7+ years in project leadership roles. Ability to work collaboratively with executives, peers, vendors, and end-users in remote and physical environments to optimize integration, implementation and resolving complex problems Excellent attention to detail, written and oral communications, customer service, and career long problem-solving roles.

Skills & Qualifications

PMI trained and PMP certified

Large, Medium, Small Deployments from initial construction

IDF/MDF Installations/Deployments

Hardware/Software Deployments

Deployment of wired/wireless devices

SQL Database administration

Python

Linux

Excellent Vendor Collaborations

Enterprise Networks and Federation management

Migration, deployment, and Optimization of EMR

Education and Training

Bachelor of Science, Software Engineer

University of Phoenix

Tempe, AZ,

11/2009

Attended WGU for Networking and Security Operations – 3 classes from completion BS.

Certifications

PMP Certified (PMI)

CompTIA Project + certification

Network+

Security+

Other Positions Held

United States Army

Electronic Systems Technician

Field Service and Functional IT/I.S. roles for healthcare and medical device companies

Honorable Discharge

Army Veteran

Professional History

Freelance

Web Development & Business Analytics 01/2023 to Present Oakdale, CA Fulltime 40+ Hours per week

Build, update, and/or change web pages and functionality

Experience with front-end, back-end, or full stack using primarily Python languages

Build and/or manage databases for small to medium sized startup companies.

Used Power BI, Tableau, SQL, Excel, SPSS, etc. to implement dashboards and visualizations to provide smaller companies with better info to make business decisions.

Ochsner Health

NLA Regional Technical Project Manager 10/2020 to July 2022 Shreveport, LA 71105 Fulltime 40+ Hours per week

Frequently solved and managed complex problems for I.T. infrastructure, operations, and configurations.

Developed, maintained, and tracked project status reports, statements of work, scoping documentation and other relevant documentation as needed.

Managed up to 12 employees thru multiple projects and iterations

Managed matrix organizational structuring and operations with functional managers

Ensured projects were always delivered on time, budget, and within scope with traditional and hybrid project scope.

Coordinates internal resources and vendors to provide accurate and precise execution of projects.

Liaised with information services project management leadership and project stakeholders to report and escalate risks as needed.

Initiated and completed network installations, requirements, and design on a regional level.

Verified all network and end-user devices and operations prior to go-lives with seamless transitions.

LifePoint Health Inc.

Systems Project Manager Lake Havasu City, AZ 04/2013 to 10/2020 Fulltime 40+ Hours per week

Lead traditional/hybrid teams with developing software modules for testing environments

Analyzed information systems and applications to identify specifications for implementation projects.

System Administrator and project lead for new analytics software. Utilize predictive analytics to create efficiency and decrease cost.

Worked with teams to reconfigure and deploy new database infrastructure using SQL

Pivotal role in initiating Cloud storage and data classifications

Collaborated with senior management and functional managers to drive initiatives and optimization.

Part of hybrid team used to sustain and update software frameworks

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