Customer Service Loan Processor
Resume:
MICHELE BAPTIE
Lisle, Il *****
**********@*****.***
OVERALL EXPERIENCE:
●15 plus years experience in the mortgage industry, and 25 years in customer service/sales.
●Computer skills include: Word, Excel, Power Point, Calyx Point, Outlook, Genesis, Contour, Encompass, and LP/DU.
EDUCATION:
Southern New Hampshire University- Bachelor’s degree in Justice Studies (Concentration in Crime and Criminology) – Graduated: 4/1/2017
Southern New Hampshire University- Master’s degree in Psychology (Concentration in Forensic Psychology) – Graduated: 11/1/2020
EMPLOYMENT HISTORY:
Wintrust Mortgage, Remote/Lisle, IL.
11/2021-02/2024
Loan Officer Assistant/Mortgage Consultant
Responsibilities included:
●Reviewing 1003 for accuracy.
●Reviewing and analyzing the conditional approval.
●Reviewing and analyzing income, assets, and all other documentation pertaining to the loan.
●Contacting clients for documentation needed, and other professionals involved with the loan.
●Ensuring that the loan is complete for closing.
Wintrust Mortgage, Remote/Lisle, IL.
06/2021-11/2021
Mortgage Loan Processor
Responsibilities included:
●Reviewing 1003 for accuracy.
●Reviewing and analyzing the conditional approval.
●Reviewing and analyzing income, assets, and all other documentation pertaining to the loan.
●Contacting clients for documentation needed, and other professionals involved with the loan.
●Requesting third party services.
●Ensuring that the loan is complete for closing.
LaSalle Network, Remote/Chicago, IL.
10/2020-06/2021
Mortgage Loan Processor
Responsibilities included:
●Reviewing 1003 for accuracy.
●Reviewing and analyzing the conditional approval.
●Reviewing and analyzing income, assets, and all other documentation pertaining to the loan.
●Contacting clients for documentation needed, and other professionals involved with the loan.
●Requesting third party services.
●Ensuring that the loan is complete for closing.
06/2010-10/2020 - Freelance work from home.
Mortgage processing: Richard Lurie (Mortgage Broker)
●Review 1003 for accuracy.
●Review and analyze the conditional approval from the lender.
●Review, analyze, and update assets.
●Review, calculate, and update income documentation.
●Contact clients for documentation needed, and other professionals involved with the loan.
●Request third party services.
●Ensure that the loan is complete for closing.
Lionbridge- Ad Assessor
●Evaluated Ad’s and content pages for accuracy, and importance.
Humantic-Call Reviewer
●Reviewed calls from consumers, for automobile dealerships.
●Rated calls.
Appen-Internet Researcher
●Evaluated Internet pages for accuracy
●Flagged Internet pages for inappropriate content.
Clickworker- Micro tasking
Lakeview Financing, Northbrook, IL (office closed)
10/08-11/09
Mortgage Loan Processor
●Handled pipeline of 30-50 loans.
●Ordered and reviewed all loan-related documentation.
●Kept in contact with borrowers.
●Handled placement and locking of loans.
●Ran files through automated underwriting systems.
●Prepared files for audits.
●Interviewed and trained new loan officers.
●Sold loans to potential borrowers.
●Pre-Underwriting loans.
First Funding Mortgage, Chicago, IL (office closed)
10/04-08/08
Mortgage Loan Processor
●Handled pipeline of 30-85 loans.
●Ordered and reviewed all loan-related documentation.
●Kept in contact with borrowers.
●Handled placement and locking of loans.
●Ran files through automated underwriting systems.
●Prepared files for audits.
●Interviewed and trained new loan officers.
●Sold loans to potential borrowers.
●Pre-Underwriting loans.
Contact this candidate