Cdl A Project Management

Craig C. Johnson

**** ***** ***** ********* ** **517 773-***-**** ********@*****.***

CDL A Driver

Provide logistic support prioritizing safety, compliance, timeliness, efficiency, and outstanding customer experience. CDL Driver with over a year experience achieving the 5 star excellence award consecutively with current employer. Obtained CDL A through Alpha Truck Driving school. First Student I Project C.U.R.E I Naperville, IL

Driver, Route and Charter (Mar. 2023 to Current)

Professional driver dedicated to transporting cargo and/or individuals safely, utilize industry leading technology to ensure timely delivery of daily routes, maintain regulatory compliance electronic/paper log books and hours of service (HOS), prioritize vehicle maintenance, conduct pre and post trip vehicle inspections. Partner with Project C.U.R.E to transport donated medical supplies and equipment to hospitals and clinics in the under-developed world. Operations Performance Management

Operations Leader with 24 years if experience in the financial sector including resource management, talent acquisition, project management, operational analysis, military compliance, quality control, litigation, collections, fraud prevention and retail operations. Embrace core business values by a lead-by-example approach to motivate employees and cultivate a team dynamic that consistently achieves high quality standards. Business passion for employee development, data analysis, process improvements to increase efficiencies, revenue and customer satisfaction.

• Data Analysis

• Resource & Inventory Management

• Project Management

• Governance & Controls

• Quality Assurance

2

JPMorgan Chase I Card Services I Elgin, IL

Operations Analyst, Performance Management (Nov. 2017 to Feb. 2022) Responsibilities include leading a team to establish visual friendly data environments for user consumption through self-serve automated platforms. Create harmonization in cross line of business insights to data trends and analysis. Ensure deployments maintain quality control standards through implementation. Invest in employee resources encouraging continuous training and development.

• Process Lead for project data management, performance effectiveness and platform migrations

• Develop sustainable environments by business and employee engagement

• Establish systemic requirements and control monitoring to the information interchanges

• Implement governance and control processes for collections reporting team to regulate information streams; audience includes government and inter/external audits, stakeholders and senior leaders

• Develop key risk indicators to ensure performance and requirements standard are fulfilled

• Manage the implementation and maintenance of multiple cross site support projects SCRA Operations Analyst (Jan. 2017 to Oct. 2017)

SCRA Business Analyst (Apr. 2014 to Jan 2017)

SCRA Manager (Jul. 2012 to Apr. 2014)

Collections Litigation Support Manager (Jan. 2010 to Jul. 2012) Loyalty Services Manager (Apr. 2008 to Jan. 2010)

Fraud Prevention Manager (Jun. 2005 to Apr. 2008)

Skills & Internal Applications

Tableau, Cognos, SQL, Blueprint, SAS, Microsoft suite applications, SharePoint, CARE, First Assist, First Support, FileNet, Input Accel, Kana, Webstats, EPIC, Nice Perform

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