Service Representative Patient
Resume:
ERIC A. DIAZ
** ***** ** ****** **** orange *****
***********@*****.***
OBJECTIVE
To secure a challenging administrative or management position with a growing company.
EDUCATION
Monroe College, Bronx, NY
Associate of Applied Science in Business Administration, Jan.2010August 2015
EXPERIENCE
Hyatt regency hotel Morristown NJ January 2024 - Present
Union Houseman
Maintaining lobby and bathroom clean
Distribution of Landry and Linen
Landry room washing linen and towels
Hilton millennium UN hotel manhattan NY September 2023- November 2023
Union Houseman Temp
Distributing Linen
Maintaining designated areas vacuum
YMCA greater New York, Bronx NY September 2022 – March 2023
After school senior counselor
Provide appropriate supervision ensuring safety and wellbeing at all times
Planing activities lessons using art STEM development/SEL creative expression and physical fitness and nutrition.
Assist children with homework and academic enhancement activities
Adhere to all training meetings and all department of health, YMCA of greater New York and funder standards expo and regulations
Urban Health clinics inc., Bronx NY May 2021- August 2021
Patient service representative / bilingual
Provides information engagement and assistance to patients and family as they arrive to the facility
Greets and registers patients and visitors
Verifies and records patient information
Provided comfort and empathy to patients while in waiting area
Provide information to patients
Schedule appointments and resolve patient concerns
Bronx parents housing network, Bronx, NY, May 2020 – September 2020
Residential Aide
Coordinate and ensures the cleanliness of facility.
Monitored clients conduct and behavior during wellness checks
Reported incident, accidents and client’s concerns or problem into report and/or logbook.
Maintained client’s wellness and safety within the shelter.
Facility Values, New York, NY, May 2018 – September 2018
Commercial Cleaning Service
Clean bathrooms and public areas
Vacuum and mop floors
Empty trash bins
Clean windows and mirrored surfaces
Dust shelves and other surfaces as needed
Maintain cleaning supplies
Sherry Netherland hotel, Manhattan, NY (February 2011– November 2011)
Union Houseman Temp
Cleaned inside and outside property
Maintenance floors moped and swept front lo
Kept bathroom sanitized and clean properly as well as staff locker rooms
Using elevator I took garbage out after picking them up from each floors, then took outside during the evening
Distributed linen thru out each floors also pick up the dirty linens for pick up
Yaritsa deli grocery Bronx, NY (July 2004 – January 2007
Deli owner and manager
Overseeing operations
Food quality and inspection
Managing food safety practices and cleaning
Manage other deli employees
Perform on the job training
Ensure quality customer service
Take inventory of merchandise and replenish them
A.H.R.CEmployment and Business Services, New York, NY (May 2003 – June 2005)
Lead Worker & Production Specialist
Maintained location designated according to site specifications in the Bronx, Manhattan, Brooklyn and Queens
Oversaw all work assignments and reported them to supervisor on a daily basis
Supervised and performed of all aspect of production
Trained and supervised cleaning staff of eight individuals
Kept track of payroll time sheets for eight employees
SKILLS
Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Bilingual in Spanish and English
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