Customer Service Agent
Resume:
Imajinah (Nae) Mazique
****.*******@*****.***
EXPERIENCE
Swissport/Southwest Airlines
***** ************* ****, ******* ** 98158
Customer Service Agent
May 17th, 2022 - May 5th, 2023
●Provided exceptional customer service to over 100 passengers daily ensuring all their information was executed correctly
●Helping passengers check bags and receive boarding passes.
Extra Car Parking 16300 International Blvd, Seattle WA 98188
Cashier/Customer Service November 30th, 2021- April 1st, 2022
●Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity
●Provided exceptional customer service to over 100 guest daily ensuring all their information was executed correctly
Taco Time NW 25649 104th Ave SE, Kent WA 98030
Crew Member
September 22, 2020 - November 18th, 2021
●Mastered POS (Point of Service) systems to handle payments ranging from $3,000 to $5,000
●Maintained a clean and organized service area by constantly wiping down surfaces, washing and sanitizing dishes, and replenishing fresh ingredients
BECU Credit Union
321 Ramsay Way, Kent WA 98032(Remote) Customer Service Consultant January 22th, 2021- July 6th, 2021
●Coordinated with Technical Support and managers to ensure each guest was satisfied with service.
●Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary
TriWest Healthcare Alliance
1002 15th St SW Ste 18, Auburn WA 98001
Customer Service Representative October 14th, 2019 - March 13, 2020
●Scheduling medical appointments for veterans.
●Clearly communicated and coordinated with veterans to understand each guest's specific medical needs and requirements.
SKILLS
●Hard worker
●Reliable
●Detail Oriented
●Very joyful and positive
●Certified in Office PowerPoint, Excel, and Microsoft Word
AWARDS
●Mandatory Alcohol Server Certificate
●Food Handlers Card
EDUCATION
Renton High School
400 S 2nd St Renton WA
September 2014 - June 2018
● Graduated in 2018 as an International Baccalaureate Certificate student (3.6 GPA)
● Drama club president 2016-2018
● DECA club officer 2017-2018
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