Material Handler

PROFESSIONAL SUMMARY:

A responsible and detail- oriented professional with more than ten years experience in team, office, and company management. The military values of hard work, dedication, loyalty, reliability, determination, adaptability and attention to detail have enabled me to effectively contribute to the overall goals of the organization.

QUALIFICATIONS:

Ten Years of Personnel Management

Records and Database Management

Budget Management

Problem Solving

Critical and Creative Thinking

Process Improvement and Management

MS Office Products

Volunteer work with wife working with Special Needs Adults

EDUCATION:

Forsyth Tech Community College

A.A.S. – Information Systems

High Point University

B.S. – Management Information Systems

Inventory Management

Quick Mastery of New Skills

Superb Communication Skills

Bosnia, Iraq, and Egypt Campaign

Conflict Resolution

PROFESSIONAL EXPERIENCE:

Social Security Administration: Winston-Salem, NC March 2015 – Present

Customer Service Representative (GS-08 step 2)

Perform administrative and clerical processes input and update public personal data, by utilized Social Security software, Microsoft Power Point, Excel, Word and Outlook in order to distribute information to team members.

Read, communicate, and assist with team members on current Social Security policies and regulations.

Service customers with information, assistances, and guidance on their Social Security records for their needs.

Field Maintenance Shop #7: Winston-Salem, NC October 2008 – March 2015

Tools and Parts Attendant / Shop Credit Cardholder (WG-06 step 5)

Manages shop credit card purchases, payments, and communicates orally with general public vendors and sales representatives on the Field Maintenance Shop needs.

Controls inventory on shops tools and parts by using the correct written guidelines, rules, and regulations of the N.C. ARNG SOP (standard operating procedures)

Utilizing a web based record management database to write routine correspondence in response to inquiries and draft a variety of other written reports by maintaining accountability of over 20 million dollars worth of parts and vehicle inventory.

Communicate, assist, or instruct the mechanics on what military parts goes on the correct work orders.

North Carolina National Guard: Winston-Salem, NC August 1992 – June 2015

U.S. Army: Fort Stewart, GA

Platoon Sergeant / Equal Opportunity Leader

Write routine correspondence in response to inquiries and draft a variety of other written reports by maintaining monthly training, financial, evaluation and medical records on more than 20 soldiers with no loss of information or continuity.

Compiled databases of information to input, update, and reconcile discrepancies for driver licenses.

Perform administrative and clerical training in order to prepare subordinates for various duties including mentoring, counseling, database management and logistics.

Communicate orally with a large volume of people from social economic backgrounds to ensure privacy and open mindedness with all soldiers who expressed problems within the platoon / squad and advised to higher on legal and moral ramifications of command level decisions.

Transource, Inc. November 2004 – January 2007

Kernersville, NC

Counter Sales / Phone Sales

Service customers with information, assistances, and guidance on the correct Mack parts to purchase for their needs.

Tracking the inventory count on shelf parts in accordance with correct written guidelines, rules, and regulations of the Mack Company.

Communicate orally with a large volume of people from socioeconomic backgrounds by phone or the general public to ensure the parts order is complete to the customer satisfaction.

Communicate, assist, or instruct the mechanics on what Mack parts goes on the correct work orders.

References: Available upon request.

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