Customer Service Account Manager

CHRISTINA CUMMINGS

**********@*****.*** /901-***-****/ Memphis, TN 38104

Summary:

Focused Sr. Account Manager proudly offering a background in lead generation and efficiently resolving customer issues. Courteous and cordial with the desire to increase business opportunities through outstanding marketing initiatives, effective communication skills and a dedication to customer service.

Skills:

Excellent communication skills Collection expertise

Customer Service Issue resolution

Sales solutions Payment collections

Acquiring new customers Strong lead development skills

Account Management Customer Relationships

Goal- oriented

Experience:

Binswanger Glass/ Memphis, TN

National Accounts/ Sr. Account Manager

09/1995 – 07/2024

Manage the process of service order fulfillment for National Account customers from the initial request through the job completion and invoice submissions.

Interact electronically (via e-mail) and verbally (via phone) with customers, prospects, Binswanger branch personnel, and the public.

Utilize Binswanger internal systems and customer online portals as needed to manage service requests and customer needs.

Point of contact for our customers when they have questions, concerns, or comments regarding our company or services.

Identify callers’ needs and direct them courteously and promptly to the proper branch or department.

Give assistance and service to our branches and our internal customers as needed.

Ensure accurate and timely invoicing to National Accounts customers.

Oversee Accounts Receivable for National Account customers to assure prompt collections of past due invoices.

Maintaining logs of service orders and generating reports.

MCI/ Memphis, TN

Customer Service Representative

02/1992 – 09/1995

Received inbound calls from active customers, prospects, local Telco reps and commercial reps to provide information, resolution of billing issues, installation of new accounts and servicing of existing accounts.

Reviewed account and service histories to identify trends and issues.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Educated customers on special pricing opportunities and company offerings.

EFS Concord INC. / Memphis, TN

Customer Service Representative

01/1991 – 08/1992

Received inbound calls from credit card acceptors, mainly retail and restaurants, to process Visa and Mastercard charges, handling billing issues and escalations, all over the phone.

Delivered and service and support to each customer, paving way for future business opportunities.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Set up and activated customers’ accounts to maintain QA satisfaction levels.

Education:

Floyd E. Kellam High School/ Virginia Beach, VA

High School Diploma

03/1986

Contact this candidate