Customer Service Security Guard

YAFET TEKLE

** ******* *****, *******, **

416-***-**** ***********@*****.***

PROFILE

Mon 8:00 am – 12:00 am Clear Communication: Excellent verbal and written communication skills.

Tues 8:00 am – 12:00 am Computer Literate: Proficient in using various computer applications.

Wed 8:00 am – 12:00 am Diverse Experience: Successfully worked in multiple roles, showcasing adaptability.

Thurs 8:00 am – 12:00 am Team Player: Strong collaborator with outstanding teamwork abilities.

Fri 8:00 am – 12:00 am Sales Expertise: Exceptional communication skills beneficial for sales roles.

Sat 8:00 am – 12:00 am Multi-tasking: Adept at managing multiple tasks and resolving issues simultaneously.

Sun 8:00 am – 12:00 am Certifications: Smart Serve, CPR, and Security certified.

EXPERIENCE

Security Guard 05/2022 – 09/2023

Secure Trust Protection, Toronto, ON

Provided security services at various venues.

Assisted customers in safely reaching their destinations.

Supported handicapped individuals.

Conducted bag searches and pat downs.

Assisted with venue clean-up after events.

Sales Associate 05/2021 – 03/2022

Urban Outfitters, Scarborough, ON

Greeted customers and provided excellent customer service.

Operated the cash register efficiently.

Maintained store appearance by fronting and stocking shelves.

Ensured cleanliness and organization within the store.

Demonstrated teamwork and listening skills in customer service.

Outbound Call Representative 06/2021 – 08/2022

KGS Research, Scarborough, ON

Conducted surveys on relevant topics through outbound calls.

Managed challenging customer interactions.

Improved sales techniques and customer engagement.

Meat Clerk 08/2020 – 04/2021

Independent City Market, Toronto, ON

Weighed, labeled, and priced meat products.

Organized and maintained the meat section.

Packaged products and ensured cleanliness of the butcher's workspace.

Worked independently after a brief training period.

EDUCATION

Ontario College Advanced Diploma: Business Administration 09/2023 - Present

George Brown College, Toronto, ON

Ontario High School Diploma: OSSD 09/2017 – 06/2021

Birchmount Park Collegiate Institute, Toronto, ON

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