Call Center Representative
Resume:
Elizabeth Crace
SENIOR CALL CENTER REPRESENTATIVE & DATA
ENTRY SPECIALIST
PROFESSIONAL SUMMARY
Experienced and client-centered Senior Call Center Representative with a strong background in customer service and data entry. Highly proficient in managing high-volume calls, providing excellent customer support, and maintaining accurate data records. Known for exceptional communication skills, attention to detail, and the ability to handle complex customer inquiries efficiently. Dedicated to delivering outstanding service and contributing to team success.
PROFESSIONAL EXPERIENCE
Call Center Representative
Etech Global Solutions, San Antonio, TX. 2023
• Scheduled tours for apartment prospects and followed up to gather feedback on their experiences.
Call Center Representative
Vericast/Harland Clarke, San Antonio, TX. 2022 – 2023
• Provided remote customer support for banking clients, assisting with the new online mobile banking app installation, and troubleshooting login issues.
Call Center Representative
Etech Global Solutions, San Antonio, TX. 2022
• Handled identity theft customer inquiries, providing information, and enrolling them in free protection services. Waitress/Shift Manager
Pizza Hut, San Antonio, TX. 2023 – 2024
• Managed shift operations ensured employees adhered to their responsibilities and closed the store by preparing the bank deposit.
Coder's Assistant
South Texas Radiology Group, San Antonio, TX. 2018 – 2019
• Organized and alphabetized printed documents, maintaining accurate numerical order by dates.
ASSESSMENTS
• Customer Focus & Orientation — Proficient (December 2021)
• Customer Service — Proficient (December 2021)
CONTACT
**********************@*****.***
San Antonio, TX
SKILLS
Customer Service
Data Entry
Microsoft Office
Call Center Operations
Typing and Data Management
Medical Billing and Coding (ICD-9,
ICD-10, CPT, HCPCS)
EMR Systems
HIPAA Compliance
Insurance Claim Processing
Scheduling and Payment Posting
Communication and Phone
Etiquette
Leadership and Team Management
EDUCATION &
CERTIFICATIONS
Associate of Science in Medical
Billing and Coding
Ultimate Medical Academy
2017
Data Analytics, gener8tor Skills
Accelerator. 2024
Medical Coding Certification
KEY QUALIFICATIONS
Electronic Health Records (EHR)
Payment Posting and Scheduling
HIPAA Compliance
Insurance Verification
EOBs and Co-Payments
Managed Care (HMO, PPO, and
POS)
Medical Billing and Coding (ICD-9,
ICD-10, HCPCS, CPT)
Medical Terminology
Medicare, Medicaid, and Tricare
CMS 1500 and CMS 1450 (UB-04)
Fee Schedules
Contact this candidate