Customer Service Front Desk

MARY GRACE NAWADDA

********@*****.*** 647-***-**** Toronto, ON M9R 1Y4

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Skills

File Organization

Departmental support

Customer Service

Office Organization

Cash Handling

Guest Relations

Front Office Management

Experience

Insurance Training College Kampala

Front Desk Receptionist & Administrative

Officer 05/2015 - 01/2024

Processed payments from customers using a variety of payment methods including cheques, money orders and issuing receipts.

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Resolved any customer complaints or issues in a timely fashion following established protocols.

Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.

Performed various clerical and administrative support duties.

Participated regularly in staff meetings taking minutes as required.

Utilized multi-tasking skills to manage competing priorities effectively. Consumer Insight Limited Kampala

Customer Service Officer

11/2005 - 10/2013

Daily Bread Food Bank, Etobicoke -

Toronto

July 2024 to date

Answered customer inquiries via telephone, email and face-to-face contact.

Established trustful relationships with customers through effective communication skills.

Collaborated with other departments within the organization on various projects.

Educated customers on products and services offered by the company.

Resolved customer issues in an efficient and timely manner.

Gathered customer feedback through surveys and used the data to improve customer services.

Performed administrative tasks such as filing paperwork, updating databases and generating reports with the use of MS Office. I am actively engaging in voluntary work with the daily bread food bank at Westway Church, where we provide food stuffs to the needy. Education and Training - Nkumba University Entebbe Uganda - Bachelor of Arts in Development Studies 04/2004 Certifications

1. MS Office Certification - Aptech Computer Education in Uganda 2. Presentation Skills Certification - Uganda Managemt Institute in Uganda 3. Infection Prevention and Control certificate (IPAC)

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