Customer Service Representative

NANA AMA KWARTENG

Mckinney Texas *****

Mobile Phone : +1-856-***-****

E-Mail: ********@*****.***

I am a Customer Service professional with proven leadership and success in customer service, works well in a team. I have a lot empathy for clients and maintains client relationships across multiple portfolios.

CERTIFICATIONS & TRAINING

Certificate in Customer Service and Passenger Handling, Dubai and Ghana

EDUCATION

Aviation Security Management Edith Cowan University, Australia - 2016 Graduate

CORE COMPENTENCIES & SKILLS

Internal Motivation Data Analysis

Microsoft Office Expert Team Player

Critical Thinking Planning and Organizing

Written and oral Communication

Customer. Service Representative EMIRATES AIRLINE (DUBAI) 2021-2022

Assisting in the daily operation through sending and receiving emails

Am thorough and pay attention to detail.

I have the ability to accept criticism and work well under pressure

Am patience and the ability to remain calm in stressful situations

I have excellent verbal communication skills.

I have the ability to train my colleagues on new ideas related to the work.

Security Coordinator EMIRATES AIRLINE (DUBAI) 2013-2021

Assisting in the daily operation through sending and receiving emails

Helping Fraud Preventive Unit in areas related to ticket fraud

Checking Travel Documents of passengers with regards to tickets, passports, visa, and

impersonation at the boarding gate and check-in respectively.

Assist in developing security training material such as Presentations of offloading and new

employee orientation.

REFERENCES

Available upon request

Contact this candidate