Customer Service Data Entry

CHRISTOPHER E. FIGUEROA *** Quill Lane, Clovis, CA. 93612 559-***-****

I have extensive experience in diverse business environments that demand strong organizational, technical, and interpersonal skills and an unwavering commitment to customer service excellence. I am confident in interacting well with cross-functional department personnel, vendors, and sales representatives. I exercise a high degree of professionalism, discretion, and problem resolution. I am detail-oriented and resourceful with a proven ability to complete independent and team projects on time and in line with company goals and client needs.

WORK EXPERIENCE:

California Sweepers & Scrubbers, Inc. - Fresno, CA - June 2016 to August 2024 Sales Coordinator

Inside Business to Business Sales

- Determining annual unit and gross-profit plans by implementing effective marketing and sales strategies.

- Designing and implementing a strategic sales plan to expand the company's customer base and ensure a strong presence.

- Maximizing company revenue AP / AR.

- Managing Monthly Revenue Recap, Account Reconciliation, Collections, Billing, Alpha-Numeric Filing, and Bookkeeping.

AmeriPride - Fresno, CA - December 2015 to June 2016 Assistant Stockroom Manager

- Delegating daily work flow.

- Managing Inventory, Ordering of Materials, and Overhead Shipping/Receiving. - Handling Filing, Bookkeeping, and Data Entry.

- Directly corresponding with Production and Sales Departments. Ponderosa Telephone - O'Neals, CA - June 2015 to November 2015 Administrative Assistant

- Providing Direct Support to the Head Administrator.

- Handling customer service and heavy phones.

- Managing Filing, Bookkeeping, and Data Entry.

- Corresponding with the Engineering Department.

Staples Print Sol - Fresno, CA - April 2013 to August 2014 Customer Care/Project Coordinator

- Managing customer service and heavy phone traffic.

- Handling Alpha-Numeric Filing and Data Entry.

- Corresponding directly with Media Department Regarding Composition of Proof.

- Directly corresponding with Purchasing Department Regarding Cost of Materials and Ordering.

- Corresponding with Production Department.

Valley YellowPages - Fresno, CA - January 2012 to March 2013 Customer Service Liaison

- Handling customer service and customer complaint resolution.

- Composing Business Offer Letters Regarding Complaint Resolution. - Managing Data Entry and Heavy Phones.

- Corresponding with the Sales Team Regarding Customer Complaints. Ryla Inc - Clovis, CA - November 2010 to December 2011 Customer Service Representative

- Providing customer service and technical support to Verizon Customers. - Resolving Customer Complaints.

Unified Financial Group - San Diego, CA - April 2003 to October 2010 General Office Manager / Loan Officer

- Assisting First Time Homebuyers with Mortgage Loan Origination, Debt Consolidation, and Lines of Credit.

- Handling incoming/outgoing calls and assisting agents with escalated Customer Complaints.

- Managing Data Entry.

- Certified under the SAFE Mortgage Licensing Act. EDUCATION:

Heald School of Business- Fresno, CA May 2002 to May 2003 Fresno City College-Fresno.CA June 1998 to May 2001 Yosemite High School - Oakhurst, CA August 1992 to June 1995

*References available upon request.

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