Customer Service Administrative Assistant
Resume:
JENNIFER RICHARDSON
**** *** ****** * **********, AL 35206 *********************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional backed by retail and healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Certifications – CPR, AED, and First Aid.
Communication Platforms – Zoom, Skype, and MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 60 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Applebee’s Bar & Grill – Birmingham, AL 03/2024 – Present
Server / Customer Service
Answer incoming telephone calls and serve a major role in establishing the atmosphere for the guests.
Take and enter orders accurately using Point of Sale (POS) computer system.
Deliver food and beverage items quickly and efficiently in a fast-paced environment.
Stock supplies, accept payments, and operate cash register.
Work as a team to meet and exceed guest expectations.
Earth Angels In-Home Care – Birmingham, AL 01/2024 – 03/2024
Home Health Aide
Provided in-home personal care services based on established care plans.
Assisted with activities of daily living – mobility, personal hygiene, and feeding.
Monitored medication and documented services provided, patient condition, and changes in patient behavior.
Kept household clean and organized, ran errands, and prepared and served meals.
Respected and safeguarded patient’s privacy.
Buds Best Cookies – Hoover, AL 02/2024 – 03/2024
Assembly Worker / Machine Operator
Operated machinery in a safe and efficient manner and in accordance with company procedures.
Inspected finished products for quality and adherence to specifications.
Met production goals and deadlines to maintain schedule and communicated effectively with team members.
ADDITIONAL EXPERIENCE
Stay-at-Home Parent – Birmingham, AL Homemaker 07/2023 – 01/2024
National Health Service Management LLC & Affiliates – Cordova, AL Resident Care Provider 11/2022 – 07/2023
Dollar Tree – Birmingham, AL – Retail Sales Associate / Customer Service 02/2021 – 01/2022
First Choice Temp Agency – Birmingham, AL Banquet Server / Customer Service 01/2019 – 09/2023
Ventura Foods – Birmingham, AL Assembly Worker 11/2018 – 02/2020
First Choice – Birmingham, AL Laborer 01/2015 – 11/2018
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