Customer Care Billing Specialist
Resume:
Charla L. Pratte
Apple Valley, CA 92308
************@*****.***
Knowledge:
●Ability to think critically to ensure expedient response to customer inquiries
●The capability to work in the patiently and courteously with customers.
●Achieving goals, team player, self-determined, 12 years + sales, and typing 40 wpm.
Employment:
Liberty Dental Plan, Las Vegas, NV – Customer Care Analyst March 2019 – Present
●Maintaining high Metrics and Productivity
●Taking incoming calls to provide members with benefit info or office transfer
●Giving information to offices regarding benefits, dental history and other inquiries they may need
●Responding to emails/text messages to members with office transfers or any other concerns they may have
●Giving info to offices/members of Referrals or/and claims – approved or denied
●Problem solving and handling escalated calls
SITEL, Las Vegas, CA - Billing Specialist Aug 2017- March 2019
●Making payments with credit/debit cards and Ach
●Handling nonpayment cancellations/cancellations
●Maintaining high Msat’s and Metrics
●Up selling discounts on Products
Lyft, Los Angeles, CA – Driver May 2015 – August 2017
●Driving various people around all through southern California
El Pollo Loco, Inglewood, CA – Cashier/Lobbyist Jan 2013 – May 2015
●Greeting guest and taking guest orders
●Up selling food items to guests
●Packing the guest food and making sure everything is in order
●Making sure lobby is clean and salsa bar is clean and also fully stocked
●Customer complaints and solving any issue
Education:
Grand Canyon University, Phoenix, AZ (online courses) July 2011 – April 2016
●Bachelors of Science in Business Administration
(Graduated April 2016)
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