Customer Service Experience
Resume:
CURRICULUM VITAE FOR JOHN WAWERU
CONTACT: +974********
EMAIL: ***********@*****.***
I am an expert Customer experience agent at Doha Metro where our main objective is to give customers a world-class experiencSe while using the Metro and Tram. As a station agent, my role was but not limited to.
Revenue collection and revenue protection
Root knowledge and guidance to customers
Prepare the station for revenue hours and station closure.
Provide a safe system for work by eliminating risks, incidents, and accidents.
Use safe critical communication to respond, handle and mitigate emergencies. Before I was promoted to customer service, I held a security supervisory position for two years at Allied Security Services in Qatar, my job was to.
Inspire teamwork and good communication to receive and direct client’s customers effectively and respond to emergencies quickly and inform supervisors.
Observation occurrences through CCTV, mitigate risks, incidents, hazard and submit reports, also conduct any duty assigned by the manager or duty operators.
Ensure visitors, contractors and employees are aware of safety procedures and relevant regulations.
File reports of incidents, and near misses and link the company with client and team.
Respond to emergencies by informing authorities responsible. I am a hardworking team player, and problem solver and this has been well captured throughout my entire professional journey. Should I be considered for the job, I will work towards accomplishing your vision.
Looking forward to hearing from you
PROFESIONAL QUALIFICATIONS
Customer care experience agent qualification by Doha Metro
Private Security supervisory position trained and licensed by the Ministry of the Interior, Qatar Daniel KK
General security supervisor Allied Security
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